Special Alerts

Oct 16, 2018 : Important Notification from Aqua Virginia about Hurricane Michael
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Special Alert

Important Notification from Aqua Virginia about Hurricane Michael

Oct 16, 2018

Important Notification from Aqua Virginia: Hurricane Michael
UPDATED: Oct. 16, 2018 at 12:30 p.m.

Aqua will post service outage, boil notices (system pressure advisories) and restoration information to our website. Customers can view the Virginia updates HERE. If you do not see your outage listed, we are asking you to call 877.987.2782 to ensure this information is properly reflected in our records.

Hurricane Michael could bring gusty winds, rain and localized flooding to southeastern Virginia and the Eastern Shore. If you lose power to your home, it’s likely that the treatment plant and well that provide your water could also lose power. Aqua and our electrical providers will work diligently throughout and after the storm to restore this essential service to you; however, we do want you to be prepared. Below is important information.

  1. If water system pressure drops too low, out of an abundance of caution, Aqua will issue a precautionary boil water advisory recommending that you boil your water for 1 to 2 minutes and let it cool before consuming it. We ask that you conserve water as much as possible so that we can maintain system pressure and restore services more quickly. Communication may be limited during this storm. If your system loses water pressure, please consider this as notification that we are advising you to boil your water or use bottled water for consumption.
  2. After electricity is restored, Aqua will restore system pressure as quickly as possible. However, for your safety, the boil water advisory will remain in effect until we notify you. This could take up to 72 hours or more due to the storm’s impact and system-specific variables. We will provide notification once the boil water advisory is lifted.

Aqua advises our customers to take the following precautions:

  1. Before the storm, fill your bathtubs with water. If you do need to drink this water during the storm, please boil it for 1 to 2 minutes as a safety precaution, then let it cool.
  2. Stock up on bottled water as soon as possible. The Federal Emergency Management Agency recommends one gallon per person per day for at least three days, as well as three days’ worth of water for pets.
  3. If you have an in-home treatment device, such as a water softener or filter, please take it offline in the event of a boil water advisory. These devices can be affected by bacteria, and they should be sanitized according to the manufacturer’s recommendations after the advisory is lifted.

Aqua is committed to the safety of your drinking water, and we have experienced professionals ready to respond to this storm. We will work safely and quickly to restore services to you in the event of a service interruption. For more information to ensure you and your loved ones are prepared, visit ready.gov/hurricanes

  • People Served
  • Water Connections
  • Wastewater Connections
  • Water Treatment Facilities
  • Wastewater Treatment Facilities
  • Wells
  • Miles of Main
  • Public Water Systems (PWSIDs)
  • Employees

Aqua Virginia Service Territory

Cold weather advisory: Preventing frozen pipes this winter.

Learn more about lead and drinking water: Lead Fact Sheet

For any questions or concerns relating to customer service, please call 877.987.2782

Aqua Virginia, a subsidiary of Aqua America, provides service to more than 81,000 residents across the Old Dominion State. Customers in Virginia can pay their Aqua water bill online through WaterSmart e-billing or any number of convenient ways to pay

Albemarle, Botetourt, Brunswick, Caroline, Carroll, Charles City, Chesapeake, Culpeper, Cumberland, Dinwiddie, Essex. Fauquier, Fluvanna, Franklin, Frederick, Goochland, Greensville, Hanover, King William, Lancaster, Madison, Mathews, Mecklenburg, Middlesex, New Kent, Northumberland, Orange, Powhatan, Richmond, Shenandoah, Spotsylvania, Sussex, King George, Montgomery, Westmoreland and York counties.

Total mileage: 490 square miles

Water Sources: Surface water from the Rivanna River serving the Lake Monticello community and groundwater from the Middle Potomac Aquifer with 334 wells and 269 well stations.

Aqua Virginia Leadership Team

John Aulbach

Cliff Parker
Director of Business Development

Luther Ghorley, Jr.
Area Manager

Michael J. Divers
Field Supervisor

Aqua Virginia Business DevelopmentWater and Wastewater
Cliff Parker
804.749.8868, ext. 54412
(M) 804.310.0398

Regulatory Agencies

Virginia Leak Adjustment Form

Download the Virginia Leak Adjustment Form