Special Alerts

Jan 04, 2018 : Notice to customers of Indian River Public Water System: Precautionary boil water advisory
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Special Alert

Notice to customers of Indian River Public Water System: Precautionary boil water advisory

Jan 04, 2018

The Virginia Department of Health, in coordination with the Chesapeake County Health Department and Aqua Virginia, advises residents in the Indian River public water system to use boiled tap water or bottled water for drinking and cooking purposes as a safety precaution until Aqua notifies you that this advisory is lifted. This precaution is necessary because a power outage caused a loss of pressure in the distribution system on Thursday, Jan. 4, and this loss of pressure could have potentially allowed bacteriological contaminants to enter the water system. This precautionary boil advisory is intended to ensure the health and safety of your family while we collect the samples required to determine if any contamination has occurred.


Boiled or bottled water should be used for drinking, beverage and food preparation, brushing teeth and making ice until further notice. Boiling kills bacteria and other organisms in the water. Boiling is the preferred method to ensure that the tap water is safe to drink. Bring all tap water to a rolling boil, let it boil for one minute, and let it cool before using it, or use bottled water.

If you cannot boil your tap water in an emergency because of a power outage: 

  • Use bottled water if available, or
  • Water purification tablets may also be used to disinfect tap water by following the manufacturer’s instructions.

Failure to follow this advisory could result in stomach or intestinal illness.

Aqua is collecting water samples in the system to confirm that no contamination has occurred. Test results are expected in two to three days. We will inform you when you no longer need to boil your water.

For more information, call Aqua at 1.877.987.2782 or visit www.AquaAmerica.com

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly. 

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Aqua Virginia Service Territory

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Learn more about lead and drinking water: Lead Fact Sheet

For any questions or concerns relating to customer service, please call 877.987.2782

Aqua Virginia, a subsidiary of Aqua America, provides service to more than 81,000 residents across the Old Dominion State. Customers in Virginia can pay their Aqua water bill online through WaterSmart e-billing or any number of convenient ways to pay

Albemarle, Botetourt, Brunswick, Caroline, Carroll, Charles City, Chesapeake, Culpeper, Cumberland, Dinwiddie, Essex. Fauquier, Fluvanna, Franklin, Frederick, Goochland, Greensville, Hanover, King William, Lancaster, Madison, Mathews, Mecklenburg, Middlesex, New Kent, Northumberland, Orange, Powhatan, Richmond, Shenandoah, Spotsylvania, Sussex, King George, Montgomery, Westmoreland and York counties.

Total mileage: 490 square miles

Water Sources: Surface water from the Rivanna River serving the Lake Monticello community and groundwater from the Middle Potomac Aquifer with 334 wells and 269 well stations.

Aqua Virginia Leadership Team

John Aulbach

Cliff Parker
Director of Business Development

Luther Ghorley, Jr.
Area Manager

Michael J. Divers
Field Supervisor

Aqua Virginia Business DevelopmentWater and Wastewater
Cliff Parker
804.749.8868, ext. 54412
(M) 804.310.0398

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