Special Alerts

Sep 30, 2022 : Aqua Virginia prepares for Tropical Storm Ian with tips for customers
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Special Alert

Aqua Virginia prepares for Tropical Storm Ian with tips for customers

Sep 30, 2022

September 30, 2022

Aqua Virginia is preparing for potential impacts from Tropical Storm Ian, expected to impact Virginia through the weekend, by encouraging customers to prepare ahead for the possible loss of service during a storm with helpful suggestions.

Aqua’s systems are designed to remain operational during poor weather, however, power outages can sometimes disrupt routine drinking water delivery and the ability to treat and pump wastewater.

As a result, Aqua strongly advises customers to be aware and equipped for the upcoming event to ensure your safety. Aqua does everything in its power to remain operational during storms, but a hurricane can wreak havoc in the communities Aqua serves, especially in coastal regions, so customers should become as prepared as possible for the potential loss of water service.

If water service is affected by tropical storm or hurricane conditions, Aqua’s top three tips to stay safe and prepared are:

1. Before the storm, save water for essential use by filling empty pitchers and pots — even bathtubs can be used to store water in case service is interrupted.

2. Sign up for Aqua’s WaterSmart alerts, an automated service designed for quick, reliable communication about water quality and service in case of disruption. Aqua’s WaterSmart alerts are delivered by phone, text or email.

3. If customers are under a boil water advisory after Aqua restores service, disinfect tap water by boiling it. Purify all water that could be ingested—including drinking, cooking, brushing teeth or making ice—by bringing it to a rolling boil for two minutes and letting it cool. It is better that young infants and pregnant women use bottled or stored water instead of boiled tap water whenever possible for drinking and cooking until the boil water advisory is lifted.

At Aqua, we care not only about the quality of your water, but also about your family’s safety and well-being. Creating an emergency plan for evacuating your household, gathering necessary supplies, and communicating with family and friends is a valuable precaution to take now to make life easier in case of a dangerous storm. You may want to consider checking your health and home insurance policies to better understand your coverage, and if necessary, put aside funds in case of emergency. Small acts can have a huge impact when it comes to keeping you and loved ones safe.

  • People Served
  • Water Connections
  • Wastewater Connections
  • Water Treatment Facilities
  • Wastewater Treatment Facilities
  • Wells
  • Miles of Main
  • Public Water Systems (PWSIDs)
  • Employees

Aqua Virginia Service Territory

Cold weather advisory: Preventing frozen pipes this winter.

Learn more about lead and drinking water: Lead Fact Sheet

For any questions or concerns relating to customer service, please call 877.987.2782

Aqua Virginia, an Essential Utilities Company, provides service to approximately more than 105,000 residents across the Old Dominion State. Customers in Virginia can pay their Aqua water bill online through WaterSmart e-billing or any number of convenient ways to pay

Albemarle, Botetourt, Brunswick, Caroline, Carroll, Charles City, Chesapeake, Culpeper, Cumberland, Dinwiddie, Essex. Fauquier, Fluvanna, Franklin, Frederick, Goochland, Greensville, Hanover, King William, Lancaster, Madison, Mathews, Mecklenburg, Middlesex, New Kent, Northumberland, Orange, Powhatan, Richmond, Shenandoah, Spotsylvania, Sussex, King George, Montgomery, Westmoreland and York counties.

Total mileage: 490 square miles

Water Sources: Surface water from the Rivanna River serving the Lake Monticello community and groundwater from the Middle Potomac Aquifer with 334 wells and 269 well stations.

Aqua Virginia Leadership Team

John Aulbach

Luther Ghorley, Jr.
Area Manager

Michael J. Divers
Field Supervisor

Aqua Virginia Business DevelopmentWater and Wastewater

Michael A. Mee
Director - Corporate Business Development


Regulatory Agencies

Virginia Leak Adjustment Form

Download the Virginia Leak Adjustment Form