Special Alerts

Jan 14, 2022 : Aqua Virginia provides tips to help customers prepare for winter storm
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Special Alert

Aqua Virginia provides tips to help customers prepare for winter storm

Jan 14, 2022

The National Weather Service has forecasted a significant winter storm for your area beginning Saturday, Jan. 15 through Sunday, Jan. 16. The potential impacts from this storm include fallen trees, power outages, water outages, and frozen pipes. If you lose power to your home your water treatment facilities might also lose power. To help maintain system pressure, PLEASE minimize water use during power outages. Aqua Virginia and our electrical providers will be working diligently throughout and after the storm to restore this essential service to you; however, we want you to be prepared.

Aqua advises our customers to take the following precautions:

  1. Prior to severe cold weather events, fill your bathtub with water to use for flushing toilets.
  2. Stock up on bottled
  3. Due to extended below-freezing temperatures, we recommend leaving a pencil-thin stream of water running from the faucet farthest from your meter to minimize the risk of frozen pipes inside your
  4. Please see Aqua’s frozen pipes blog here – which includes other tips to keep your pipes from freezing
  5. If you have a grinder pump system, please limit use during power outages to avoid back-ups into your home.

In the event that a system loses power and water system pressure drops too low, out  of an abundance of caution, Aqua will issue a System Pressure Advisory recommending that you boil your water for 1-2 minutes, then let cool, before drinking, using food and beverage preparation, making ice and for brushing teeth. We ask that you conserve water as much as possible so that we can maintain system pressure and restore services more quickly.

After the electricity is restored, Aqua will restore system pressure as quickly as possible. However, for your safety, the system pressure advisory will remain in effect until a System Pressure Lift is issued. This could take up to 72 hours or more due to testing requirements.

Aqua will update our website with information regarding system interruptions. Please refer to the system outages page on the lower left corner of the webpage.

Aqua is committed to providing safe and reliable drinking water. Our experienced water professionals will work safely and as quickly as possible to restore your water service after

  • People Served
  • Water Connections
  • Wastewater Connections
  • Water Treatment Facilities
  • Wastewater Treatment Facilities
  • Wells
  • Miles of Main
  • Public Water Systems (PWSIDs)
  • Employees

Aqua Virginia Service Territory

Cold weather advisory: Preventing frozen pipes this winter.

Learn more about lead and drinking water: Lead Fact Sheet

For any questions or concerns relating to customer service, please call 877.987.2782

Aqua Virginia, an Essential Utilities Company, provides service to approximately more than 105,000 residents across the Old Dominion State. Customers in Virginia can pay their Aqua water bill online through WaterSmart e-billing or any number of convenient ways to pay

Albemarle, Botetourt, Brunswick, Caroline, Carroll, Charles City, Chesapeake, Culpeper, Cumberland, Dinwiddie, Essex. Fauquier, Fluvanna, Franklin, Frederick, Goochland, Greensville, Hanover, King William, Lancaster, Madison, Mathews, Mecklenburg, Middlesex, New Kent, Northumberland, Orange, Powhatan, Richmond, Shenandoah, Spotsylvania, Sussex, King George, Montgomery, Westmoreland and York counties.

Total mileage: 490 square miles

Water Sources: Surface water from the Rivanna River serving the Lake Monticello community and groundwater from the Middle Potomac Aquifer with 334 wells and 269 well stations.

Aqua Virginia Leadership Team

John Aulbach

Luther Ghorley, Jr.
Area Manager

Michael J. Divers
Field Supervisor

Aqua Virginia Business DevelopmentWater and Wastewater

Michael A. Mee
Director - Corporate Business Development


Regulatory Agencies

Virginia Leak Adjustment Form

Download the Virginia Leak Adjustment Form