Special Alerts

Sep 12, 2017 : Service Outage Updates
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Special Alert

Service Outage Updates

Sep 12, 2017
For more information on alerts and service outages in your area, visit Aqua's Service Outages page.

Aug 28, 2017 : A Message for Aqua Customers Affected by Hurricane Harvey
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Special Alert

A Message for Aqua Customers Affected by Hurricane Harvey

Aug 28, 2017

Our hearts go out to the families affected by Hurricane Harvey as we begin to recover from the devastating floodwaters together. We hope you are safe.

Please know that our employees are responding to water and wastewater service problems as soon as roads are passable and it’s safe for them to travel. Most of our systems remain powered and in full operation. However, since we’re not able to access all of our systems yet to confirm water quality, Aqua has issued a precautionary boil water advisory for most of our southeast Texas communities. We have directly notified customers who are under this precautionary boil water advisory by phone and email.

  • Please boil tap water used for cooking, drinking, brushing teeth, making ice and any other time you consume it. You can safely consume water after bringing it to a hard boil for two minutes, then letting it cool before drinking it.
  • It’s better if young infants and pregnant women use bottled water instead of boiled tap water whenever possible.

This advisory will remain in effect until the affected customers receive a notice from Aqua that it has been lifted.

For more information, please call customer service at 877.987.2782 or follow Aqua at facebook.com/MyAquaAmerica and twitter.com/MyAquaAmerica.

Please be safe.


Find out what's going on in your state.

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  • People Served
  • Water Connections
  • Wastewater Connections
  • Water Treatment Facilities
  • Wastewater Treatment Facilities
  • Wells
  • Miles of Main
  • Public Water Systems (PWSIDs)
  • Employees

Texas Service Territory

Flood water safety and concerns.

Learn more about lead and drinking water: Lead Fact Sheet

For any questions or concerns relating to customer service, please call 877.987.2782

Aqua Texas serves about 177,000 people in 53 counties across the Lone Star State.

North Texas: Anderson, Bosque, Camp, Cherokee, Cooke, Denton, Erath, Grayson, Gregg, Henderson, Hood, Hunt, Johnson, Marion, McLennan, Parker, Rockwall, Smith, Somervell, Tarrant, Taylor and Wise counties.

Central Texas: Bandera, Bexar, Burnet, Comal, Gillespie, Guadalupe, Hays, Kendall, Kerr, Live Oak, Medina, Nueces, Travis, Williamson, Wilson and Victoria counties.

Southeast Texas: Brazoria, Chambers, Fort Bend, Grimes, Harris, Jefferson, Liberty, Matagorda, Montgomery, Orange, Polk, San Jacinto and Wharton counties.

Water Sources: Groundwater from 547 wells.

Leadership TeamRobert Laughman

Dan Rimann
Vice President, Operations and Engineering

Brent Reeh
Southwest Area Manager

Chris Garcia
Southeast Area Manager

Darryl Waldock
Northern Area Manager

Business DevelopmentWater and Wastewater

Steve Dunnahoe, SMDunnahoe@AquaAmerica.com, 817.367.1403

Regulatory Agencies

Public Utility Commission of Texas (Effective 9.14)
Texas Commission on Environmental Quality

Texas Leak Adjustment Form

Download the Texas Leak Adjustment Form


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