Special Alerts

Mar 09, 2021 : Aqua Texas customers: Service Outage information
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Special Alert

Aqua Texas customers: Service Outage information

Mar 09, 2021

For information on service outages, please visit /customer-service-center/service-outages.aspx or navigate to the bottom of any AquaAmerica.com website page.


  • People Served
    196,000
  • Water Connections
    48,000
  • Wastewater Connections
    13,000
  • Water Treatment Facilities
    480
  • Wastewater Treatment Facilities
    57
  • Wells
    750
  • Miles of Main
    1,600
  • Public Water Systems (PWSIDs)
    375
  • Employees
    120

Aqua Texas Service Territory

Crestwood Wastewater Treatment Plant:
Crestwood WWTP TCEQ Renewal Application Attachments found here.
Crestwood WWTP TCEQ Renewal Application Administative Report here.
Crestwood WWTP TCEQ Renewal Application Technical Report found here.
Notice of Application and Preliminary Decision for TPDES Permit for Municipal Wastewater Renewal found here.
Aqua TPDES Permit No. WQ001253001, EPA ID No. TX0090697 found here.


Docket No. 51506 – Customer Notice: Sales, Transfer, Merger transferring Aqua Utilities, Inc. facilities to Aqua Texas, Inc. (Brazoria, Harris, Liberty, Matagorda and Montgomery Counties, TX):

Maps of Requested Areas
Notice to Customers


Learn more about lead and drinking water: Lead Fact Sheet

For any questions or concerns relating to customer service, please call 877.987.2782


Aqua Texas, an Essential Utilities Company, serves about 177,000 people in 53 counties across the Lone Star State. Customers in Texas can pay their Aqua water bill online through WaterSmart e-billing or any number of convenient ways to pay

North Texas: Anderson, Bosque, Camp, Cherokee, Cooke, Denton, Erath, Grayson, Gregg, Henderson, Hood, Hunt, Johnson, Marion, McLennan, Parker, Rockwall, Smith, Somervell, Tarrant, Taylor and Wise counties.


Central Texas: Bandera, Bexar, Burnet, Comal, Gillespie, Guadalupe, Hays, Kendall, Kerr, Live Oak, Medina, Nueces, Travis, Williamson, Wilson and Victoria counties.


Southeast Texas: Brazoria, Chambers, Fort Bend, Grimes, Harris, Jefferson, Liberty, Matagorda, Montgomery, Orange, Polk, San Jacinto and Wharton counties.


Water Sources: Groundwater from 547 wells.


Aqua Texas Leadership TeamRobert Laughman
President

Dan Rimann
Vice President, Operations and Engineering

Brent Reeh
Southwest Area Manager

Chris Garcia
Southeast Area Manager

Darryl Waldock
Northern Area Manager

Aqua Texas Business DevelopmentWater and Wastewater

Steve Dunnahoe, SMDunnahoe@AquaAmerica.com, 817.367.1403

http://www.waterbyaqua.com/


Regulatory Agencies

Public Utility Commission of Texas (Effective 9.14)
Texas Commission on Environmental Quality


Texas Leak Adjustment Form

Download the Texas Leak Adjustment Form


Texas Service Application

TX - Customer Service Agreement
TX - Customer Service Agreement (Spanish)
Click here to complete the TX application on-line via DocuSign
Haga clic aquí para completar su solicitud de TX en línea a través de DocuSign