Sep 12, 2017 : Service Outage Updates
Read More ›
Service Outage Updates
Sep 12, 2017
For more information on alerts and service outages in your area, visit Aqua's Service Outages page.
Aug 28, 2017 : A Message for Aqua Customers Affected by Hurricane Harvey
Read More ›
A Message for Aqua Customers Affected by Hurricane Harvey
Aug 28, 2017
Our hearts go out to the families affected by Hurricane Harvey as we begin to recover from the devastating floodwaters together. We hope you are safe.
Please know that our employees are responding to water and wastewater service problems as soon as roads are passable and it’s safe for them to travel. Most of our systems remain powered and in full operation. However, since we’re not able to access all of our systems yet to confirm water quality, Aqua has issued a precautionary boil water advisory for most of our southeast Texas communities. We have directly notified customers who are under this precautionary boil water advisory by phone and email.
- Please boil tap water used for cooking, drinking, brushing teeth, making ice and any other time you consume it. You can safely consume water after bringing it to a hard boil for two minutes, then letting it cool before drinking it.
- It’s better if young infants and pregnant women use bottled water instead of boiled tap water whenever possible.
This advisory will remain in effect until the affected customers receive a notice from Aqua that it has been lifted.
For more information, please call customer service at 877.987.2782 or follow Aqua at facebook.com/MyAquaAmerica and twitter.com/MyAquaAmerica.
Please be safe.
- People Served
- Water Connections
- Wastewater Connections
- Water Treatment Facilities
- Wastewater Treatment Facilities
- Miles of Main
- Public Water Systems (PWSIDs)
Texas Service Territory
Aqua Texas serves about 177,000 people in 53 counties across the Lone Star State.
North Texas: Anderson, Bosque, Camp, Cherokee, Cooke, Denton, Erath, Grayson, Gregg, Henderson, Hood, Hunt, Johnson, Marion, McLennan, Parker, Rockwall, Smith, Somervell, Tarrant, Taylor and Wise counties.
Central Texas: Bandera, Bexar, Burnet, Comal, Gillespie, Guadalupe, Hays, Kendall, Kerr, Live Oak, Medina, Nueces, Travis, Williamson, Wilson and Victoria counties.
Southeast Texas: Brazoria, Chambers, Fort Bend, Grimes, Harris, Jefferson, Liberty, Matagorda, Montgomery, Orange, Polk, San Jacinto and Wharton counties.
Water Sources: Groundwater from 547 wells.
Leadership TeamRobert Laughman
Vice President, Operations and Engineering
Southwest Area Manager
Southeast Area Manager
Northern Area Manager
Business DevelopmentWater and Wastewater
Steve Dunnahoe, SMDunnahoe@AquaAmerica.com, 817.367.1403
Texas Leak Adjustment Form