Special Alerts

Jun 23, 2022 : Updated: Aqua Texas Mandatory Water Restrictions
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Special Alert

Updated: Aqua Texas Mandatory Water Restrictions

Jun 23, 2022

Aqua Texas Mandatory Water Restrictions

Please refer to the Aqua Service Disruption Map for information on watering restrictions.

Thank you.


Jun 15, 2022 : Low Income Household Water Assistance Program (LIHWAP)
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Special Alert

Low Income Household Water Assistance Program (LIHWAP)

Jun 15, 2022

June 15, 2022

The Low Income Household Water Assistance Program (LIHWAP) is a NEW emergency water assistance program that was created by the federal government to help families that are experiencing hardship with their water bills.

LIHWAP will assist Texas families who are behind on their wastewater and drinking water bills to ensure their service remains active and can also be used to restore service that was previously disconnected. 

LIHWAP is a grant paid directly to Aqua for the customer's account. Learn more by viewing our handout.


Sep 01, 2021 : Texas Coronavirus Relief Bill Rental Assistance Program
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Special Alert

Texas Coronavirus Relief Bill Rental Assistance Program

Sep 01, 2021

Do you need help to pay your rent and utility bills?

If you are experiencing financial insecurity due to the COVID-19 pandemic, you may qualify for rent and utility assistance through the Texas Rent Relief Program

The program serves renters who meet certain eligibility requirements.

Who is Eligible?

To qualify, a tenant should meet the following requirements:

  • You are seeking assistance for Rent and/or Utilities for your primary residence, located in Texas.
  • Your household income is at or below your county limit.
  • Your monthly rent is at or below the program limit of $4,600
  • You have a past-due utility notice, past-due rent notice, or eviction notice
  • You or someone in your household has experienced Reduction/loss of income, increased expenses or qualified for unemployment benefits due to the financial impacts related to COVID-19.

For more information on how to apply, visit https://texasrentrelief.com/ or call 1-833-989-7368.


  • People Served
    276,000
  • Water Connections
    71,000
  • Wastewater Connections
    21,000
  • Water Treatment Facilities
    492
  • Wastewater Treatment Facilities
    57
  • Wells
    743
  • Miles of Main
    2,200
  • Public Water Systems (PWSIDs)
    378
  • Employees
    107

Aqua Texas Service Territory

Crestwood Wastewater Treatment Plant:
Crestwood WWTP TCEQ Renewal Application Attachments found here.
Crestwood WWTP TCEQ Renewal Application Administative Report here.
Crestwood WWTP TCEQ Renewal Application Technical Report found here.
Notice of Application and Preliminary Decision for TPDES Permit for Municipal Wastewater Renewal found here.
Aqua TPDES Permit No. WQ001253001, EPA ID No. TX0090697 found here.


Docket No. 51506 – Customer Notice: Sales, Transfer, Merger transferring Aqua Utilities, Inc. facilities to Aqua Texas, Inc. (Brazoria, Harris, Liberty, Matagorda and Montgomery Counties, TX):

Maps of Requested Areas
Notice to Customers


Learn more about lead and drinking water: Lead Fact Sheet

For any questions or concerns relating to customer service, please call 877.987.2782

For information regarding Texas tariffs, please visit the Water Rates section of our website here and enter your mailing address.

For more information regarding the current drought and how you can help, please read out handout.

Learn more about the new Low Income Household Water Assistance Program (LIHWAP) by viewing our handout.


Aqua Texas, an Essential Utilities Company, serves approximately 276,000 people in 53 counties across the Lone Star State. Customers in Texas can pay their Aqua water bill online through WaterSmart e-billing or any number of convenient ways to pay

North Texas: Anderson, Bosque, Camp, Cherokee, Cooke, Denton, Erath, Grayson, Gregg, Henderson, Hood, Hunt, Johnson, Marion, McLennan, Parker, Rockwall, Smith, Somervell, Tarrant, Taylor and Wise counties.


Central Texas: Bandera, Bexar, Burnet, Comal, Gillespie, Guadalupe, Hays, Kendall, Kerr, Live Oak, Medina, Nueces, Travis, Williamson, Wilson and Victoria counties.


Southeast Texas: Brazoria, Chambers, Fort Bend, Grimes, Harris, Jefferson, Liberty, Matagorda, Montgomery, Orange, Polk, San Jacinto and Wharton counties.


Water Sources: Groundwater from 547 wells.


Aqua Texas Leadership Team

Craig Blanchette
President

Dan Rimann
Operations Director

Brent Reeh
Southwest Area Manager

Chris Garcia
Southeast Area Manager

Darryl Waldock
Northern Area Manager

Scot Foltz
Environmental Compliance Manager 


Aqua Texas Business Development
Water and Wastewater
Troy Hill
Director, Municipal Partnerships, Aqua Texas
(737) 287-5984
http://www.waterbyaqua.com/


Regulatory Agencies

Public Utility Commission of Texas (Effective 9.14)
Texas Commission on Environmental Quality


Texas Leak Adjustment Form

Download the Texas Leak Adjustment Form


Texas Service Application

The below application is for new customers needing to transfer existing services into their name. If you are needing to inquire about a new water/sewer tap, please reach out to customer service at 877-987-2782.

TX - Customer Service Agreement
TX - Customer Service Agreement (Spanish)
Click here to complete the TX application on-line via DocuSign
Haga clic aquí para completar su solicitud de TX en línea a través de DocuSign