Special Alerts

May 11, 2021 : Aqua Texas Customers: Headwaters GCD Water Use Restrictions
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Special Alert

Aqua Texas Customers: Headwaters GCD Water Use Restrictions

May 11, 2021

MANDATORY WATER USE RESTRICTIONS
(Aqua Texas Stage 2)

CENTER POINT NORTH TX1330111   CENTER POINT TAYLOR TX1330010   CHERRY RIDGE TX1330147   CYPRESS SPRINGS TX1330156   ERLUND TX1330036   FOUR SEASONS TX1330113   GUADALUPE HEIGHTS TX1330009   HORSESHOE OAKS TX1330118   INGRAM TX1330011   LOMA VISTA TX1330041   NORTHWEST HILLS TX1330124   OAK FOREST SOUTH TX1330091   PARK PLACE TX1330127   PECAN VALLEY TX1330107   REAL OAKS TX1330139   ROYAL OAKS TX1330013   SADDLEWOOD TX1330155   SLEEPY HOLLOW TX1330101   WESTCREEK ESTATES TX1330028


Dear Aqua Texas customers:

The Headwaters Groundwater Conservaton District issued notice of required drought water restrictions on August 12, 2020. Aqua Texas is required to reduce consumption from the groundwater acquifer and has implemented Stage 2 watering restricions in accordance with our drought contingency plan.

Aqua Texas has implemented Stage 2 of the drought contingency plan allows use of your irrigation system or hose end sprinkler twice weekly during specific hours. Your watering days are based on the last number in your home address. You will find your watering days in the table below.

Twice Weekly Watering Schedule:

Pic 2

Required customer water use restrictions:

  • Automatic irrigation systems. Designated watering days - midnight to 4 a.m. or 8 p.m. to midnight
  • Hose-end sprinklers. Designated watering days - midnight to 9 a.m. or 8 p.m. to midnight
  • Hand-held hoses, faucet-filled buckets or watering cans are permitted for watering landscaped areas 7 days per week during Stage 2, but only during the following designated hours:7-10 a.m. and 8-10 p.m. Please do not leave your hose unattended because that is a violation of Stage 2 restrictions. If you water your lawn with a hand-held hose, you must only water on your designated watering days between the hours of midnight to 4 a.m. or 8 p.m. to midnight.
  • Soaker hoses may be used for landscaped areas (no lawns) and foundations, any day from midnight to 10 a.m. and 8 p.m. to midnight.
  • Car washing is not permitted during Stage 2.
  • No new filling or refilling of pools, ponds, lakes or reservoirs is permitted, but topping off existing pools is allowed on designated watering days.
  • No washing of driveways, sidewalks, buildings or structures or streets. Please use a broom or blower.
  • PENALTIES OR CONSEQUENCES FOR NOT FOLLOWING RESTRICTIONS

Violations:

First violation: Any violation of the restrictions may result in a written warning in the form of a door hanger or letter stating the specific violation of required restrictions, reductions or for excessive usage. The customer will be provided a copy of the User Drought Contingency Plan upon request.

Subsequent violations:

  1. If we choose to provide a written warning for the first violation, Aqua Texas will install a flow-restricting device in the line for a subsequent violation to limit the amount of water that will pass through the meter in a 24-hour period. The flow restrictor may be left in the line for up to 60 days or until the district requirements are ended. Aqua Texas may charge the customer for the actual cost of installing and removing the flow-restricting device, not to exceed $50for installation and $50 for removal. The customer will be provided a copy of the User Drought Contingency Plan.
  2. If the customer violates the required reductions after installation of a flow restrictor, Aqua Texas may discontinue service at the meter for up to 7 days. The customer will be charged a $50 reconnect fee for service restoration. Further violations will result in disconnection and additional reconnect fees. A flow restrictor may be installed when service is reconnected.
  3. If a customer violates the restrictions again after having a flow restrictor installed and removed, Aqua Texas may either reinstall a flow restrictor as described above or, at its option, disconnect service for up to 7 days. When service is reconnected a flow restrictor may be installed.

Exemptions or Variances:

Aqua Texas may grant any customer an exemption or variance from the User Drought Contingency Plan for good cause upon written request. Aqua Texas will treat all customers equally concerning exemptions and variances and will not discriminate in granting exemptions and variances. No exemption or variance will be retroactive or otherwise justify any violation of this plan occurring prior to the issuance of the variance.

Response Stages:

Due to District's determination that there is an immediate and extreme reduction in aquifer level, Aqua Texas must immediately move to Stage 2 rather than progress sequentially from Stage 1 through more restrictive stages. If demand is not adequately reduced to alleviate the conditions that initiated restrictions or to comply with restrictions required by a court, district, government agency, wholesale provider or other authority after a reasonable period of time, additional steps can be taken. These may include further restrictive modifications outdoor water use provisions to a particular Stage to achieve the necessary reductions. In addition to restricted watering times, maximum monthly or weekly customer usage targets may be implemented and enforced in the same manner as the restrictions listed below. Notice of any modified restrictions or of a more stringent stage will be provided to customers at least 72 hours prior to implementation. Aqua Texas may skip a less restrictive stage and immediately implement Stage 2, 3 or 4 to comply with the requirements of an underground district, wholesale provider or other authority.

If you have questions concerning these restrictions or variances, please contact Joaquin Montes, Environmental Compliance Coordinator at 512.990.4400 ext. 56109 during regular business hours.

Voluntary Practices to Reduce Water Consumption:

  • Draw less water for baths or reduce shower time.
  • Do not let water run while shaving, dish washing, brushing teeth, etc.
  • Keep pools covered if not used daily.
  • Use a water displacement device in toilet tank.
  • Employ water reuse where possible.
  • Replace or retrofit faucets and showerheads with low-flow or ultra low-flow fixtures.
  • Visit the Water Sense website athttp://www.epa.gov/WaterSense.


May 11, 2021 : Aqua Texas Customers: Cow Creek GCD Water Use Restrictions
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Special Alert

Aqua Texas Customers: Cow Creek GCD Water Use Restrictions

May 11, 2021
Mandatory Water Use Restrictions
(Aqua Texas Stage 2)

Falling Water TX 1330154   Kendall Pointe TX1300041   Stonegate TX1300032
Ten West Ranches TX1300036   Walnut Hills TX 1300034


Dear Aqua Texas customers:

The Cow Creek Groundwater Conservaton District issued notice of required drought water restrictions on August 12, 2020. Aqua Texas is required to reduce consumption from the groundwater acquifer and has implemented Stage 2 watering restricions in accordance with our drought contingency plan.

Stage 2 of the drought contingency plan allows customers to use irrigation systems or hose end sprinklers twice weekly during specific hours. Watering days, which are based on the last number in your home address, can be found in the table below.

Twice Weekly Watering Schedule:

Pic 2

Required customer water use restrictions:

  • Automatic irrigation systems. Designated watering days - midnight to 4 a.m. or 8 p.m. to midnight
  • Hose-end sprinklers. Designated watering days - midnight to 9 a.m. or 8 p.m. to midnight
  • Hand-held hoses, faucet-filled buckets or watering cans are permitted for watering landscaped areas 7 days per week during Stage 2, but only during the following designated hours:7-10 a.m. and 8-10 p.m. Please do not leave your hose unattended because that is a violation of Stage 2 restrictions. If you water your lawn with a hand-held hose, you must only water on your designated watering days between the hours of midnight to 4 a.m. or 8 p.m. to midnight.
  • Soaker hoses may be used for landscaped areas (no lawns) and foundations, any day from midnight to 10 a.m. and 8 p.m. to midnight.
  • Car washing is not permitted during Stage 2.
  • No new filling or refilling of pools, ponds, lakes or reservoirs is permitted, but topping off existing pools is allowed on designated watering days.
  • No washing of driveways, sidewalks, buildings or structures or streets. Please use a broom or blower.
  • PENALTIES OR CONSEQUENCES FOR NOT FOLLOWING RESTRICTIONS

Violations:

First violation: Any violation of the restrictions may result in a written warning in the form of a door hanger or letter stating the specific violation of required restrictions, reductions or for excessive usage. The customer will be provided a copy of the User Drought Contingency Plan upon request.

Subsequent violations:

  1. If we choose to provide a written warning for the first violation, Aqua Texas will install a flow-restricting device in the line for a subsequent violation to limit the amount of water that will pass through the meter in a 24-hour period. The flow restrictor may be left in the line for up to 60 days or until the district requirements are ended. Aqua Texas may charge the customer for the actual cost of installing and removing the flow-restricting device, not to exceed $50for installation and $50 for removal. The customer will be provided a copy of the User Drought Contingency Plan.
  2. If the customer violates the required reductions after installation of a flow restrictor, Aqua Texas may discontinue service at the meter for up to 7 days. The customer will be charged a $50 reconnect fee for service restoration. Further violations will result in disconnection and additional reconnect fees. A flow restrictor may be installed when service is reconnected.
  3. If a customer violates the restrictions again after having a flow restrictor installed and removed, Aqua Texas may either reinstall a flow restrictor as described above or, at its option, disconnect service for up to 7 days. When service is reconnected a flow restrictor may be installed.

Exemptions or Variances:

Aqua Texas may grant any customer an exemption or variance from the User Drought Contingency Plan for good cause upon written request. Aqua Texas will treat all customers equally concerning exemptions and variances and will not discriminate in granting exemptions and variances. No exemption or variance will be retroactive or otherwise justify any violation of this plan occurring prior to the issuance of the variance.

Response Stages:

Due to District's determination that there is an immediate and extreme reduction in aquifer level, Aqua Texas must immediately move to Stage 2 rather than progress sequentially from Stage 1 through more restrictive stages. If demand is not adequately reduced to alleviate the conditions that initiated restrictions or to comply with restrictions required by a court, district, government agency, wholesale provider or other authority after a reasonable period of time, additional steps can be taken. These may include further restrictive modifications outdoor water use provisions to a particular Stage to achieve the necessary reductions. In addition to restricted watering times, maximum monthly or weekly customer usage targets may be implemented and enforced in the same manner as the restrictions listed below. Notice of any modified restrictions or of a more stringent stage will be provided to customers at least 72 hours prior to implementation. Aqua Texas may skip a less restrictive stage and immediately implement Stage 2, 3 or 4 to comply with the requirements of an underground district, wholesale provider or other authority.

If you have questions concerning these restrictions or variances, please contact Joaquin Montes, Environmental Compliance Coordinator at 512.990.4400 ext. 56109 during regular business hours.

Voluntary Practices to Reduce Water Consumption:

  • Draw less water for baths or reduce shower time.
  • Do not let water run while shaving, dish washing, brushing teeth, etc.
  • Keep pools covered if not used daily.
  • Use a water displacement device in toilet tank.
  • Employ water reuse where possible.
  • Replace or retrofit faucets and showerheads with low-flow or ultra low-flow fixtures.
  • Visit the Water Sense website athttp://www.epa.gov/WaterSense.


  • People Served
    196,000
  • Water Connections
    48,000
  • Wastewater Connections
    13,000
  • Water Treatment Facilities
    480
  • Wastewater Treatment Facilities
    57
  • Wells
    750
  • Miles of Main
    1,600
  • Public Water Systems (PWSIDs)
    375
  • Employees
    120

Aqua Texas Service Territory

Docket No. 51506 – Customer Notice: Sales, Transfer, Merger transferring Aqua Utilities, Inc. facilities to Aqua Texas, Inc. (Brazoria, Harris, Liberty, Matagorda and Montgomery Counties, TX):

Maps of Requested Areas
Notice to Customers


Learn more about lead and drinking water by reading our Lead Fact Sheet and watching our Lead Prevention Video.

For any questions or concerns relating to customer service, please call 877.987.2782


Aqua Texas, an Essential Utilities Company, serves about 177,000 people in 53 counties across the Lone Star State. Customers in Texas can pay their Aqua water bill online through WaterSmart e-billing or any number of convenient ways to pay

North Texas: Anderson, Bosque, Camp, Cherokee, Cooke, Denton, Erath, Grayson, Gregg, Henderson, Hood, Hunt, Johnson, Marion, McLennan, Parker, Rockwall, Smith, Somervell, Tarrant, Taylor and Wise counties.


Central Texas: Bandera, Bexar, Burnet, Comal, Gillespie, Guadalupe, Hays, Kendall, Kerr, Live Oak, Medina, Nueces, Travis, Williamson, Wilson and Victoria counties.


Southeast Texas: Brazoria, Chambers, Fort Bend, Grimes, Harris, Jefferson, Liberty, Matagorda, Montgomery, Orange, Polk, San Jacinto and Wharton counties.


Water Sources: Groundwater from 547 wells.


Aqua Texas Leadership TeamRobert Laughman
President

Dan Rimann
Vice President, Operations and Engineering

Brent Reeh
Southwest Area Manager

Chris Garcia
Southeast Area Manager

Darryl Waldock
Northern Area Manager

Aqua Texas Business DevelopmentWater and Wastewater

Steve Dunnahoe, SMDunnahoe@AquaAmerica.com, 817.367.1403

http://www.waterbyaqua.com/


Regulatory Agencies

Public Utility Commission of Texas (Effective 9.14)
Texas Commission on Environmental Quality


Texas Leak Adjustment Form

Download the Texas Leak Adjustment Form


Texas Service Application

TX - Customer Service Agreement
TX - Customer Service Agreement (Spanish)
Click here to complete the TX application on-line via DocuSign
Haga clic aquí para completar su solicitud de TX en línea a través de DocuSign