Special Alerts

Mar 09, 2021 : Aqua Texas customers: Service Outage information
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Special Alert

Aqua Texas customers: Service Outage information

Mar 09, 2021

For information on service outages, please visit /customer-service-center/service-outages.aspx or navigate to the bottom of any AquaAmerica.com website page.

  • People Served
  • Water Connections
  • Wastewater Connections
  • Water Treatment Facilities
  • Wastewater Treatment Facilities
  • Wells
  • Miles of Main
  • Public Water Systems (PWSIDs)
  • Employees

Aqua Texas Service Territory

Crestwood Wastewater Treatment Plant:
Crestwood WWTP TCEQ Renewal Application Attachments found here.
Crestwood WWTP TCEQ Renewal Application Administative Report here.
Crestwood WWTP TCEQ Renewal Application Technical Report found here.
Notice of Application and Preliminary Decision for TPDES Permit for Municipal Wastewater Renewal found here.
Aqua TPDES Permit No. WQ001253001, EPA ID No. TX0090697 found here.

Docket No. 51506 – Customer Notice: Sales, Transfer, Merger transferring Aqua Utilities, Inc. facilities to Aqua Texas, Inc. (Brazoria, Harris, Liberty, Matagorda and Montgomery Counties, TX):

Maps of Requested Areas
Notice to Customers

Learn more about lead and drinking water: Lead Fact Sheet

For any questions or concerns relating to customer service, please call 877.987.2782

Aqua Texas, an Essential Utilities Company, serves about 177,000 people in 53 counties across the Lone Star State. Customers in Texas can pay their Aqua water bill online through WaterSmart e-billing or any number of convenient ways to pay

North Texas: Anderson, Bosque, Camp, Cherokee, Cooke, Denton, Erath, Grayson, Gregg, Henderson, Hood, Hunt, Johnson, Marion, McLennan, Parker, Rockwall, Smith, Somervell, Tarrant, Taylor and Wise counties.

Central Texas: Bandera, Bexar, Burnet, Comal, Gillespie, Guadalupe, Hays, Kendall, Kerr, Live Oak, Medina, Nueces, Travis, Williamson, Wilson and Victoria counties.

Southeast Texas: Brazoria, Chambers, Fort Bend, Grimes, Harris, Jefferson, Liberty, Matagorda, Montgomery, Orange, Polk, San Jacinto and Wharton counties.

Water Sources: Groundwater from 547 wells.

Aqua Texas Leadership TeamRobert Laughman

Dan Rimann
Vice President, Operations and Engineering

Brent Reeh
Southwest Area Manager

Chris Garcia
Southeast Area Manager

Darryl Waldock
Northern Area Manager

Aqua Texas Business DevelopmentWater and Wastewater

Steve Dunnahoe, SMDunnahoe@AquaAmerica.com, 817.367.1403


Regulatory Agencies

Public Utility Commission of Texas (Effective 9.14)
Texas Commission on Environmental Quality

Texas Leak Adjustment Form

Download the Texas Leak Adjustment Form

Texas Service Application

TX - Customer Service Agreement
TX - Customer Service Agreement (Spanish)
Click here to complete the TX application on-line via DocuSign
Haga clic aquí para completar su solicitud de TX en línea a través de DocuSign