Special Alerts

May 13, 2022 : Aqua Texas Mandatory Water Restrictions - Rio Ancho Water System
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Special Alert

Aqua Texas Mandatory Water Restrictions - Rio Ancho Water System

May 13, 2022

MANDATORY WATER RESTRICTIONS (Modified STAGE 2)

Rio Ancho Water System PWS ID TX0270141

Dear Aqua Texas Customer:
May 10, 2022

Due to demand for irrigation, Aqua Texas is sending this notice as a reminder of the required watering schedules currently in effect.  Modified Stage 2 restrictions will remain in effect until further notice as a conservation measure to ensure compliance with all applicable regulations and permits as well as and to avoid loss of system pressure.  The current predictions for this summer are for hotter and drier conditions that could result in additional or adjustment to the schedules.  Aqua also encourages all customers to visit the Texas Water Development Board’s (TWDB) website for water conservation and sustainability resources at www.twdb.texas.gov/conservation/resources/index.asp.  TWDB also provides information on water smart landscape design, rain water harvesting, and much more.

Mandatory Modified Stage 2 water use restrictions. These restrictions provide you with an opportunity to water twice a week during specific early morning and late evening hours.  Studies have shown that watering twice a week is adequate to maintain your lawns and landscapes even in our hot Texas summers.

The Modified Stage 2 requirements and limitations are listed below and include a two day a week watering schedule based on the last number of your physical address. Please note that you may only water with automatic irrigation systems or hose end sprinklers on your designated watering days. There are two separate watering periods beginning at midnight on your designated day.  If you have an automatic sprinkler system, please adjust the timer to meet these requirements. There are also schedules for soaker hoses and hand held hoses which will allow you to water early morning and late evening during times when less water loss will occur through evaporation.  Watering days are shown on the table below. 

Please use the last number in your street address to find your two designated watering days.

TWICE WEEKLY WATERING SCHEDULE

(Applicable During Stages 1 & 2)

House No. Ends in:
0 or 6 - Monday Thursday
1 or 7 - Tuesday Friday
2 or 9 - Wednesday Saturday
3 or 5 - Thursday Sunday
4 or 8 - Friday Monday

Required customer water use restrictions:

  • Automatic Irrigation systems Designated watering days – Midnight to 4:00 a.m. or 8:00 p.m. to Midnight
  • Hose end sprinklers Designated watering days – Midnight to 9:00 a.m. or 7 p.m. to Midnight
  • Hand held hose with automatic shut off device, faucet filled bucket or watering can;

Please do not leave your hose unattended because that is a violation of Stage 2 restrictions

  • Landscaped Areas - permitted 7days per week (Midnight to 10:00 a.m.) & (7:00 p.m. to 10:00 p.m.)
  • Lawns – Designated Watering Day ONLY (Midnight to 10:00 a.m.) & (7:00 p.m. to 11:00 p.m.)
  • Soaker hoses may be used for Landscaped areas (Midnight to 10:00 a.m.) & (8:00 p.m. to Midnight.) and foundations, any day
  • Car washing is not permitted during normal Stage 2 restrictions, but during this modified Stage 2 restrictions, car washing will be allowed during your designated watering day from Midnight to 10 a.m. & 6 p.m. to Midnight.  
  • No new filling or refilling of pools is permitted, but topping off of existing pools is allowed on designated watering days.
  • No washing of driveways, sidewalks, or streets. Please use a broom or blower.   

PENALTIES OR CONSEQUENCES FOR NOT FOLLOWING RESTRICTIONS

  • Requirements

First violation: 

  • Modified Stage 2 - The customer will be notified by written notice, hanging tag or letter, of their specific violation of required restrictions, reductions or for excessive usage. The customer will be provided a copy of the User Drought Contingency Plan.

Subsequent violations:

A. After the first written notice, Aqua Texas may install a flow-restricting device in the line to limit the amount of water that will pass through the meter in a 24-hour period. The flow restrictor may be left in the line for up to 60 days or until the wholesale provider or district requirements are ended. Aqua Texas may charge the customer for the actual cost of installing and removing the flow-restricting device, not to exceed $50.00 for installation and $50.00 for removal.  The customer will be provided a copy of the User Drought Contingency Plan.

B. If the customer violates the required reductions after installation of a flow restrictor, Aqua Texas may discontinue service at the meter for up to 7 days. The customer will be charged a $50 reconnect fee for restoration of service. Further violations will result in disconnection and additional reconnect fees.  When service is reconnected a flow restrictor may be installed.

C. If a customer violates the restrictions again after having a flow restrictor installed and removed, Aqua Texas may either reinstall a flow restrictor as described in (a) above or, at its option, disconnect service for up to 7 days.  When service is reconnected a flow restrictor may be installed.

Exemptions or Variances

Aqua Texas may grant any customer an exemption or variance from the UDCP for good cause upon written request. A customer who is refused an exemption or variance by Aqua Texas may appeal the denial in writing to the TCEQ.  Aqua Texas will treat all customers equally concerning exemptions and variances, and will not discriminate in granting exemptions and variances. No exemption or variance will be retroactive or otherwise justify any violation of this Plan occurring prior to the issuance of the variance.

Response Stages

Unless there is an immediate and extreme reduction in an aquifer level; water availability or production; critical system capacity; or other absolute necessity to declare an emergency or severe condition, Aqua Texas will progress sequentially from Stage 1 through more restrictive stages. If, after a reasonable period of time, demand is not reduced enough to alleviate the conditions that initiated restrictions or to comply with restrictions required by a court, district, government agency, wholesale provider or other authority, some outdoor water use provisions in a particular Stage may be modified or further restricted or more restrictive Stages implemented as necessary to achieve the necessary reductions. In addition to restricted watering times, maximum monthly or weekly customer usage targets may be implemented and enforced in the same manner as the restrictions listed below.  Notice of any modified restrictions or of a more stringent stage will be provided to customers at least 72 hours prior to implementation.  In order to comply with the requirements of an underground district, wholesale provider or other authority, Aqua Texas may skip a less restrictive stage and immediately implement Stage 3 or Stage 4.

If you have questions concerning these restrictions or variances, please contact Joaquin Montes, Environmental Compliance Coordinator at (512) 990-4400 ext. 56109 during regular business hours.

Voluntary Practices to Reduce Water Consumption

  • Draw less water for bath or reduce shower time.
  • Do not let water run while shaving, dish washing, brushing teeth, etc.
  • Keep pools covered if not used on a daily basis.
  • Use water displacement device in toilet tank.
  • Install aerators on faucets.
  • Utilize water reuse where possible.
  • Replacement or retrofits with low flow or ultra low flow fixtures.
  • Visit the Water Sense web site at http://www.epa.gov/WaterSense.

 


May 13, 2022 : Aqua Texas Mandatory Water Restrictions - All Aqua Systems in the Hays Trinity Groundwater Conservation District for the Jacobs Well Groundwater Management Zone: Woodcreek Sections 1 & 2 and Mountain Crest
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Special Alert

Aqua Texas Mandatory Water Restrictions - All Aqua Systems in the Hays Trinity Groundwater Conservation District for the Jacobs Well Groundwater Management Zone: Woodcreek Sections 1 & 2 and Mountain Crest

May 13, 2022

Mandatory Water Use Restrictions (Aqua Texas Stage 3)

All Aqua Systems in the Hays Trinity Groundwater Conservation District for the Jacobs Well Groundwater Management Zone: Woodcreek Section 1 TX1050037 & Woodcreek Section 2 TX1050039 and Mountain Crest TX1050111

Dear Aqua Texas Customer:                                                                            Aqua Texas has been given notification that Stage 3 Drought has been declared by the Hays Trinity Groundwater Conservation District for the Jacobs Well Groundwater Management Zone.  As a result of this declaration, Aqua Texas is required to implement water restrictions to reduce demand by 30%.  We realize the challenge this can create in maintaining lawns and landscaping.  Though we have the capacity to provide for normal usage, we are required by rule to implement these restrictions.  More information can be found on the district’s web page at http://haysgroundwater.com, by calling the district at (512) 828-9253, or by email at Staff3@haysgroundwater.com.  Aqua also encourages all customers to visit the Texas Water Development Boards (TWDB) website for water conservation and sustainability resources at www.twdb.texas.gov/conservation/resources/index.asp.  TWDB also provides information on water smart landscape design, rain water harvesting and much more.

Mandatory Stage 3 water use restrictions are effective immediately.  These restrictions provide you with an opportunity to water one day a week during specific early morning and late evening hours.  Studies have shown that watering once a week is adequate to maintain your lawns and landscapes even in our hot Texas summers, though some turf grasses may yellow.  Please only water if necessary.  It is critical to adjust irrigation systems, so water is not wasted and remains in the area to be irrigated.  Water shall not be allowed to spray or run on hard surfaces such as sidewalks, driveways, or streets.

The Stage 3 requirements and limitations are listed below and include once a week watering schedule based on the last number of your physical address. Please note that you may only water with automatic irrigation systems or hose end sprinklers on your designated watering days.  If you have an automatic sprinkler system, please adjust the timer to meet the requirements. There are also schedules for soaker hoses and hand-held hoses which will allow you to water early morning and late evening during times when less water loss will occur through evaporation.  Watering days are shown on the table below. 

Please use the last number in your street address to find your designated watering day.

ONCE WEEKLY WATERING SCHEDULE

(Applicable During Stages 3)

House No. Ends In:

2 or 9 - Monday
1 or 5 - Tuesday
6 or 7 - Wednesday
0 or 3 - Thursday
4 or 8 - Friday

Required customer water use restrictions:

  • Automatic Irrigation systems

       Designated watering days – (Midnight to 4:00 a.m.) & (8:00 p.m. to Midnight).

  • Hose end sprinklers

       Designated watering days – (Midnight to 9:00 a.m.) & (7:00 p.m. to Midnight).

  • Hand held hose are permitted for watering landscaped areas (not lawns)

Designated watering days – (7:00 a.m. to 9:00 a.m.) & (7:00 p.m. to 9:00 p.m.). 

Please do not leave your hose unattended because that is a violation of Stage 3 restrictions

  • Soaker hoses may be used for Landscaped areas (not lawns) and foundations

Designated watering days – (7:00 a.m. to 9:00 a.m.) & (7:00 p.m. to 9:00 p.m.).        

  • No washing of cars, boats or other vehicles.
  • Filling, or refilling of pools is not permitted. Topping off existing pools is allowed on designated watering days during designated hours for irrigation systems.
  • No washing of driveways, sidewalks, or streets. Please use a broom or blower.

PENALTIES OR CONSEQUENCES FOR NOT FOLLOWING RESTRICTIONS

Enforcement:

First violation:

Stage 3 - The customer will be notified by written notice, hanging tag or letter, of their specific violation of required restrictions, reductions or for excessive usage. The customer will be provided a copy of the User Drought Contingency Plan.   

Subsequent violations:

A. After the first written notice, Aqua Texas may install a flow-restricting device in the line to limit the amount of water that will pass through the meter in a 24-hour period. The flow restrictor may be left in the line for up to 60 days or until the wholesale provider or district requirements are ended. Aqua Texas may charge the customer for the actual cost of installing and removing the flow-restricting device, not to exceed $50.00 for installation and $50.00 for removal.  The customer will be provided a copy of the User Drought Contingency Plan.

B. If the customer violates the required reductions after installation of a flow restrictor, Aqua Texas may discontinue service at the meter for up to 7 days. The customer will be charged a $50 reconnect fee for restoration of service. Further violations will result in disconnection and additional reconnect fees.  When service is reconnected a flow restrictor may be installed.

C. If a customer violates the restrictions again after having a flow restrictor installed and removed, Aqua Texas may either reinstall a flow restrictor as described in (a) above or, at its option, disconnect service for up to 7 days. When service is reconnected a flow restrictor may be installed.

Exemptions or Variances

Aqua Texas may grant any customer an exemption or variance from the UDCP for good cause upon written request.  Aqua Texas will treat all customers equally concerning exemptions and variances and will not discriminate in granting exemptions and variances. No exemption or variance will be retroactive or otherwise justify any violation of this Plan occurring prior to the issuance of the variance. 

Response Stages

Unless there is an immediate and extreme reduction in an aquifer level; water availability or production; critical system capacity; or other absolute necessity to declare an emergency or severe condition, Aqua Texas will progress sequentially from Stage 1 through more restrictive stages. If, after a reasonable period of time, demand is not reduced enough to alleviate the conditions that initiated restrictions or to comply with restrictions required by a court, district, government agency, wholesale provider or other authority, some outdoor water use provisions in a particular Stage may be modified or further restricted or more restrictive Stages implemented as necessary to achieve the necessary reductions. In addition to restricted watering times, maximum monthly or weekly customer usage targets may be implemented and enforced in the same manner as the restrictions listed below.  Notice of any modified restrictions or of a more stringent stage will be provided to customers at least 72 hours prior to implementation.  To comply with the requirements of an underground district, wholesale provider or other authority, Aqua Texas may skip a less restrictive stage and immediately implement more restrictive stages.

If you have questions concerning these restrictions or variances, please contact Joaquin Montes, Compliance Coordinator at (512) 990-4400 ext. 56109 during regular business hours.


Sep 01, 2021 : Texas Coronavirus Relief Bill Rental Assistance Program
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Special Alert

Texas Coronavirus Relief Bill Rental Assistance Program

Sep 01, 2021

Do you need help to pay your rent and utility bills?

If you are experiencing financial insecurity due to the COVID-19 pandemic, you may qualify for rent and utility assistance through the Texas Rent Relief Program

The program serves renters who meet certain eligibility requirements.

Who is Eligible?

To qualify, a tenant should meet the following requirements:

  • You are seeking assistance for Rent and/or Utilities for your primary residence, located in Texas.
  • Your household income is at or below your county limit.
  • Your monthly rent is at or below the program limit of $4,600
  • You have a past-due utility notice, past-due rent notice, or eviction notice
  • You or someone in your household has experienced Reduction/loss of income, increased expenses or qualified for unemployment benefits due to the financial impacts related to COVID-19.

For more information on how to apply, visit https://texasrentrelief.com/ or call 1-833-989-7368.


  • People Served
    276,000
  • Water Connections
    71,000
  • Wastewater Connections
    21,000
  • Water Treatment Facilities
    492
  • Wastewater Treatment Facilities
    57
  • Wells
    743
  • Miles of Main
    2,200
  • Public Water Systems (PWSIDs)
    378
  • Employees
    107

Aqua Texas Service Territory

Crestwood Wastewater Treatment Plant:
Crestwood WWTP TCEQ Renewal Application Attachments found here.
Crestwood WWTP TCEQ Renewal Application Administative Report here.
Crestwood WWTP TCEQ Renewal Application Technical Report found here.
Notice of Application and Preliminary Decision for TPDES Permit for Municipal Wastewater Renewal found here.
Aqua TPDES Permit No. WQ001253001, EPA ID No. TX0090697 found here.


Docket No. 51506 – Customer Notice: Sales, Transfer, Merger transferring Aqua Utilities, Inc. facilities to Aqua Texas, Inc. (Brazoria, Harris, Liberty, Matagorda and Montgomery Counties, TX):

Maps of Requested Areas
Notice to Customers


Learn more about lead and drinking water: Lead Fact Sheet

For any questions or concerns relating to customer service, please call 877.987.2782

For information regarding Texas tariffs, please visit the Water Rates section of our website here and enter your mailing address.


Aqua Texas, an Essential Utilities Company, serves approximately 276,000 people in 53 counties across the Lone Star State. Customers in Texas can pay their Aqua water bill online through WaterSmart e-billing or any number of convenient ways to pay

North Texas: Anderson, Bosque, Camp, Cherokee, Cooke, Denton, Erath, Grayson, Gregg, Henderson, Hood, Hunt, Johnson, Marion, McLennan, Parker, Rockwall, Smith, Somervell, Tarrant, Taylor and Wise counties.


Central Texas: Bandera, Bexar, Burnet, Comal, Gillespie, Guadalupe, Hays, Kendall, Kerr, Live Oak, Medina, Nueces, Travis, Williamson, Wilson and Victoria counties.


Southeast Texas: Brazoria, Chambers, Fort Bend, Grimes, Harris, Jefferson, Liberty, Matagorda, Montgomery, Orange, Polk, San Jacinto and Wharton counties.


Water Sources: Groundwater from 547 wells.


Aqua Texas Leadership Team

Craig Blanchette
President

Dan Rimann
Operations Director

Brent Reeh
Southwest Area Manager

Chris Garcia
Southeast Area Manager

Darryl Waldock
Northern Area Manager

Scot Foltz
Environmental Compliance Manager 

Beirj Bagdasarian
Controller


Aqua Texas Business Development
Water and Wastewater
Troy Hill
Director, Municipal Partnerships, Aqua Texas
(737) 287-5984
http://www.waterbyaqua.com/


Regulatory Agencies

Public Utility Commission of Texas (Effective 9.14)
Texas Commission on Environmental Quality


Texas Leak Adjustment Form

Download the Texas Leak Adjustment Form


Texas Service Application

The below application is for new customers needing to transfer existing services into their name. If you are needing to inquire about a new water/sewer tap, please reach out to customer service at 877-987-2782.

TX - Customer Service Agreement
TX - Customer Service Agreement (Spanish)
Click here to complete the TX application on-line via DocuSign
Haga clic aquí para completar su solicitud de TX en línea a través de DocuSign