What Is Helping Hand?
Helping Hand is Aqua Pennsylvania’s low-income assistance program designed to enable low-income customers to make manageable monthly payments on their water and wastewater bills.
Customers who make timely payments through Helping Hand receive a monthly credit to their accounts. The program provides customers with water conservation kits that provide customers with information and tools on how to use less water (this is mentioned below in blue).
Am I eligible for Helping Hand?
Customers who meet all three criteria below are eligible to participate in Helping Hand.
- Household income is less than 200 percent of the federal poverty level
- Account is more than 21 days past due
- Customer has at least $110 in unpaid Aqua bills
How do I sign up for Helping Hand?
If you think you might be eligible for Helping Hand call 800.360.2998 or the agency listed below that is closest to your residence. If you are unsure which agency to call, please call Aqua at 877.987.2782.
If you are eligible for Helping Hand, Aqua will work with the referring agency to develop a payment plan for you. In this plan a customer would pay:
- A fixed monthly payment based on average bills for the preceding 12-month period.
Helping Hand rewards customers who make timely payments with a credit to their account. First-time Helping Hand customers also receive a complimentary water conservation kit with information about how to detect and fix leaks and identify and make minor plumbing repairs that can help reduce consumption. The kit includes:
- Leak detection tablets and tips on detecting and fixing leaks
- A low-flow shower head
- Faucet aerators
How can I give others a Helping Hand?
If you don’t need the assistance of Helping Hand, but want to help others who do, please print and complete this form (PDF document) with the amount of your tax-deductible donation and include it in the envelope along with your regular Aqua water/sewer bill payment. Your donation will go towards water/sewer bill credits for customers who are less fortunate.
Helping Hand Agencies
After Aqua Pennsylvania has determined your eligibility, you will be directed to one of the following agencies that will continue processing your enrollment.
Community Action Agency of Delaware County
1414 Meetinghouse Road
Boothwyn, PA 19061
Community Action Development Commission
113 East Main Street
Norristown, PA 19401
Central Susquehanna Opportunities, Inc.
2 East Arch Street
Shamokin, PA 17872
All Other Pennsylvania Counties
EBO Solutions, LLC
A Division of NRA Group, LLC
2491 Paxton Street
Harrisburg, PA 17111