Helping Hand

Helping Hand

What Is Helping Hand?

Helping Hand is Aqua Pennsylvania’s low-income assistance program,. designed to enable low-income customers to make manageable monthly payments on their water account. Customers who make timely payments through Helping Hand receive a monthly credit to their accounts. The program also shows customers how to use less water with water conservation kits.

Am I eligible for Helping Hand?

Aqua uses the following requirements to determine if you’re eligible:

  • Household income is less than 200 percent of the federal poverty level
  • Account is more than 21 days past due
  • Customer has at least $110 in unpaid water bills

How do I sign up for Helping Hand?

If you think you might be eligible for Helping Hand, call Aqua Pennsylvania at 877.987.2782.

If you’re eligible for Helping Hand, Aqua will work with the referring agency to develop a good-faith payment plan for you.

In this plan, a customer would typically pay:

  • 10 percent of their total account balance up to $150
  • The reconnection fee if their service has been terminated
  • A fixed monthly payment of an “average” bill, plus $25

Helping Hand rewards timely payments with a credit to the account of each Helping Hand customer who makes their monthly payment on time.

Customers also receive a water conservation kit with information about how to detect and fix leaks and conserve water, plus repair parts. The kit includes:

  • Leak-detection tablets and tips on detecting and fixing leaks
  • Low-flow shower heads
  • Kitchen swivel aerators and more

How can I give others a Helping Hand?

If you don’t need a Helping Hand, you might want to help others who do. If so, please use this link to print and download the form and include the amount of your onation with your regular water bill payment. Your donation will go toward water bill credits for those less fortunate.

Helping Hand Agencies
After Aqua Pennsylvania has determined your eligibility, you will be directed to one of the following agencies that will continue processing your enrollment.

Delaware County
Community Action Agency of Delaware County
1414 Meetinghouse Road
Boothwyn, PA 19061
610.874.8451

Montgomery County
Community Action Development Commission
113 East Main Street
Norristown, PA 19401
610.277.6363

Northumberland County
Central Susquehanna Opportunities, Inc.
2 East Arch Street
Shamokin, PA 17872
570.644.6575

All Other Pennsylvania Counties
EBO Solutions, LLC
A Division of NRA Group, LLC
2491 Paxton Street
Harrisburg, PA 17111
800.360.2998