Feb 16, 2015 : Check out Aqua's TIPS for Preventing Frozen Pipes
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Check out Aqua's TIPS for Preventing Frozen Pipes
Feb 16, 2015
Severe cold can put the pipes inside your home at risk for freezing. Find out how to prevent frozen pipes in your home and what to do if you suspect pipes in your home are frozen. Visit AquaFrozenTips.com.
- People Served
- 1.4 mil
- Water Connections
- Wastewater Connections
- Water Treatment Facilities
- Wastewater Treatment Facilities
- Miles of Main
- Public Water Systems (PWSIDs)
Pennsylvania Service Territory
For any questions or concerns relating to customer service, please call 877.987.2782
Aqua Pennsylvania serves more than 1.4 million residents in 30 counties across the Keystone State.
Southeastern Division: Parts of Berks, Bucks, Chester, Delaware and Montgomery counties.
Roaring Creek/Susquehanna Division: Parts of Adams, Bradford, Columbia, Cumberland, Juniata, Northumberland, Schuylkill and Snyder counties.
Honesdale/White Haven Division: Parts of Carbon, Lackawanna, Lehigh, Luzerne, Monroe, Northampton, Pike, Schuylkill, Susquehanna, Wayne and Wyoming counties.
Shenango Division: Parts of Mercer, Lawrence, Crawford, Clarion, Forest, Venango, Clearfield and Warren counties.
Water Sources: Surface water from the Crum, Pickering, Brandywine, Perkiomen, Neshaminy, Ridley and Chester creeks, Schuylkill and Delaware rivers and the Upper Merion Quarry and the Shenango River in western Pennsylvania and groundwater from 74 wells.
Vice President, Network (distribution)
Vice President, Production (plants)
Chester County Operations Manager
Delaware County Operations Manager
Montgomery and Bucks Operations Manager
Northeastern, Northern and Central Pennsylvania
Director of Operations
Helping HandWhat Is Helping Hand?
Helping Hand is Aqua Pennsylvania, Inc.’s low-income assistance program. The program is designed to enable low-income customers to make manageable monthly payments on their water account. Customers who make timely payments through Helping Hand receive a monthly credit to their accounts. The program also shows you how you can use less water with water conservation kits.
Am I eligible for Helping Hand?
Aqua uses the following requirements to determine if you’re eligible:
- Household income is less than 200 percent of the federal poverty level
- Account is more than 21 days past due
- Customer has at least $110 in unpaid water bills
How do I sign up for Helping Hand?
If you think you might be eligible for Helping Hand, call800.360.2998 or call the closest agency listed below. If you have any questions, please call Aqua at 877.WTR.AQUA.
If you’re eligible for Helping Hand, Aqua works with the referring agency to develop a good-faith payment plan for you.
In this plan, a customer would typically pay:
- 10 percent of their total account balance up to $150
- The reconnection fee if their service has been terminated
- A fixed monthly payment of an “average” bill, plus $25
Helping Hand rewards timely payments with a credit to the account of each Helping Hand customer who makes their monthly payment on time.
Customers also receive a water conservation kit with information about how to detect and fix leaks and conserve water, plus repair parts. The kit includes:
- Leak-detection tablets and tips on detecting and fixing leaks
- Low-flow shower heads
- Kitchen swivel aerators and more
How can I give others a Helping Hand?
If you don’t need a Helping Hand, you might want to help others who do. If so, please use this link to print and download the form and include the amount of your tax-deductible donation with your regular water bill payment. Your donation will go toward water bill credits for those less fortunate.
Helping Hand Agencies
Please contact the following agencies to learn how you can enroll in Helping Hand.
Community Action Agency of Delaware County
1414 Meetinghouse Road
Boothwyn, PA 19061
Community Action Development Commission
113 East Main Street
Norristown, PA 19401
Central Susquehanna Opportunities, Inc.
2 East Arch Street
Shamokin, PA 17872
All Other Pennsylvania Counties
Helping Hand Program
2491 Paxton Street
Harrisburg, PA 17111
Helping Hand Payments/Questions NRA Group, LLC
Business Office Division
Aqua Pennsylvania was founded as the Springfield Water Company on January 4, 1886, when a group of Swarthmore College professors received a charter to supply water to the residents of Springfield Township, Delaware County. They built a small pumping station and laid pipes to their homes. Initially, new customers were welcomed openly, but as the number of potential customers increased, so did the association’s operating responsibilities. It was then that the association made the decision to incorporate.
By 1925, the company had grown to meet the needs of 58 municipalities in three counties, and shareholders changed the name to Philadelphia Suburban Water Company.
In 1968, the water company board voted to create a holding company, Philadelphia Suburban Corporation (PSC). By July 1971, Aqua America, Aqua Pennsylvania’s parent company, was listed on the New York Stock Exchange.
Growth slowed between 1985 and 1990, but then the company purchased three Chester County water systems. These acquisitions gave birth to the company’s “growth-through-acquisition” strategy, which began to accelerate at the end of 1992. Between 1992 and 1999, it purchased 29 water systems and three wastewater systems — a business it entered in 1996. The company also completed several other growth ventures, including main extensions to pick up additional customers, bulk water sales, and operating and management contracts. Together, these acquisitions added approximately 56,000 customers to the system.
In March 1999, Aqua America acquired Consumers Water Company and the utility’s operations in Pennsylvania, Ohio, Illinois, New Jersey and Maine. The company continued to expand in December 2000 with the acquisition of Mid South Utilities, Inc. in North Carolina. Three years later, the company closed another major acquisition by purchasing the investor-owned water and wastewater systems of AquaSource, Inc. With this acquisition, the company's customer base increased by more than 20 percent and its operations expanded to 13 states.
To reflect its national presence, the company changed its name on January 16, 2004, to Aqua America, Inc. Pennsylvania and the other state subsidiaries followed suit, so Philadelphia Suburban Water Company became Aqua Pennsylvania, Inc. Aqua America is listed on the New York Stock Exchange under the ticker symbol WTR.
Also in 2004, Aqua America added 48,000 water and 6,000 wastewater customers when it purchased Heater Utilities, Inc., located in Cary, North Carolina.