Special Alerts

Oct 10, 2020 : Aqua Customers in Masury, Ohio: Precautionary Boil Water Advisory is lifted
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Special Alert

Aqua Customers in Masury, Ohio: Precautionary Boil Water Advisory is lifted

Oct 10, 2020


Aqua Ohio (Aqua) has lifted the Precautionary Boil Water Advisory for your water service connection. Customers no longer need to boil water before drinking it.

If you have any questions or concerns, please contact Aqua’s Customer Service at 877.987.2782.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

Aqua apologizes for the inconvenience and thanks you for your cooperation and understanding.

Date Posted:  Saturday, Oct. 10, 2020

PWS ID# OH7802711

  • People Served
  • Water Connections
  • Wastewater Connections
  • Water Treatment Facilities
  • Wastewater Treatment Facilities
  • Wells
  • Miles of Main
  • Public Water Systems (PWSIDs)
  • Employees

Aqua Ohio Service Territory

Aqua Ohio, an Aqua America subsidiary, serves approximately 500,000 residents in 19 counties across the state of Ohio. Customers can pay their Aqua water bill online through WaterSmart e-billing or any number of convenient ways to pay.

Aqua Ohio wants our customers to be informed. Here's what you should know about lead and drinking water: Lead Fact Sheet

Recent news articles have created interest in chromium, a naturally occurring metal found in the Earth's crust and in untreated water. It's important to note that all of Aqua's water is within the EPA's limits for this contaminant. Click here for facts about chromium and its impact on drinking water.

For any questions or concerns relating to customer service, please call 877.987.2782

Aqua Ohio provides services in the following counties: Franklin, Lawrence, Preble, Ashtabula, Lake, Geauga, Summit, Williams, Marion, Richland, Morrow, Portage, Pike, Seneca, Stark, Carroll, Mahoning, Trumbull and Columbiana.

View a full list of Aqua Ohio’s service territories

Water Sources: Surface water (Evans, Pine, Hamilton, and McKelvey Lakes, as well as Lake Erie); rivers and streams; and groundwater.

Aqua Ohio Leadership Team

Edmund Kolodziej
President and Chief Operating Officer

Pete Kusky, P.E.
Director of Operations

Elaine Martin

Joseph Flahiff
Ashtabula Division

David Dunn

Franklin Division

William Bowers
Lake Division

Scott Ballenger
Marion & Tiffin Divisions

Keith Nutter, P.E.
Stark Division

Jennifer Johnson
Struthers Division

Aqua Ohio Business Development

Water and Wastewater
Tony Mancari, P.E., ACMancari@AquaAmerica.com

Regulatory Agencies

30-Day Medical Certification for Ohio Customers

New Service Specifications and Information

Ohio Leak Adjustment FormDownload the Ohio Leak Adjustment Form

Aqua Ohio History

Aqua Ohio’s history dates back to 1853 when the Massillon Water Supply Company was formed. The company was incorporated on May 27, 1926, as the Massillon Water Service Company. The name Ohio Water Service Company was adopted on February 6, 1928.

Between 1926 and 1930, Ohio Water Service Company acquired the operating properties of Massillon Water Supply Company, Ohio Water Service Corporation (Circleville and Washington Court House), the Marysville Water Company, the Mahoning Valley Water Company, and the Trumbull and Mahoning Water Company. 

The period between the 1930s and the 1970s marked an era of development for Ohio Water Service Company. In 1973, the company merged with Consumers Water Company of Portland, Maine making Ohio Water Service Company a wholly owned subsidiary of Consumers Water Company. Ohio Water Service became known as Consumers Ohio Water Company in 1993. In March 1999, Consumers Water Company merged with Philadelphia Suburban Corporation (PSC) making COWC a subsidiary of one of the largest investor-owned water utilities in the nation. PSC was renamed Aqua America, Inc., in 2004 and COWC became Aqua Ohio, Inc.

On May 1, 2012, Aqua America, Inc. completed the purchase of all of American Water Works Company, Inc.’s regulated operations in Ohio, yielding Aqua America eight additional water systems and three wastewater system in Ohio. The newly purchased operations serve approximately 50,730 water and approximately 6,550 wastewater connections in parts of nine counties primarily in central and northeast Ohio.