Jan 07, 2022 : Low Income Household Water Assistance Program (LIHWAP)
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Low Income Household Water Assistance Program (LIHWAP)
Jan 07, 2022
The Low Income Household Water Assistance Program (LIHWAP) is a NEW emergency water assistance program that was created by the federal government to help families that are experiencing hardship with their water bills.
LIHWAP will assist Ohio families who are behind on their wastewater and drinking water bills to ensure their service remains active and can also be used to restore service that was previously disconnected.
LIHWAP is a grant paid directly to Aqua for the customer's account. Learn more by viewing our handout.
- People Served
- Water Connections
- Wastewater Connections
- Water Treatment Facilities
- Wastewater Treatment Facilities
- Miles of Main
- Public Water Systems (PWSIDs)
Aqua Ohio Service Territory
Aqua Ohio, an Essential Utilities Company, serves approximately 500,000 residents in 19 counties across the state of Ohio. Customers can pay their Aqua water bill online through WaterSmart e-billing or any number of convenient ways to pay.
Aqua Ohio wants our customers to be informed. Here's what you should know about lead and drinking water: Lead Fact Sheet
Learn more about the new Low Income Water Assistance Program (LIHWAP) by viewing our handout.
Recent news articles have created interest in chromium, a naturally occurring metal found in the Earth's crust and in untreated water. It's important to note that all of Aqua's water is within the EPA's limits for this contaminant. Click here for facts about chromium and its impact on drinking water.
For any questions or concerns relating to customer service, please call 877.987.2782.
Aqua Ohio provides services in the following counties: Franklin, Lawrence, Preble, Ashtabula, Lake, Geauga, Summit, Williams, Marion, Richland, Morrow, Portage, Pike, Seneca, Stark, Carroll, Mahoning, Trumbull and Columbiana.
Water Sources: Surface water (Evans, Pine, Hamilton, and McKelvey Lakes, as well as Lake Erie); rivers and streams; and groundwater.
Aqua Ohio Leadership Team
Robert L. Davis
President and Chief Operating Officer
Pete Kusky, P.E.
Director of Operations
Marion & Tiffin Divisions
Keith Nutter, P.E.
- Public Utilities Commission of Ohio (PUCO)
- Ohio Environmental Protection Agency (OEPA)
- Ohio Consumers Counsel (OCC)
Medical Certificate Form
A Medical Certificate is written confirmation from a customer’s physician or nurse practitioner that the customer, or someone else living at the property, has a medical condition that would be aggravated if Aqua shut off the water (usually for non-payment). Once received by Aqua, a valid medical certificate gives the customer 30 days to pay the bill or to make payment arrangements.
Send your medical certificate...
Attention: Collections Department
762 W. Lancaster Avenue
Bryn Mawr, PA 19010
By fax: 866.780.8301
New Service Specifications and Information
- Residential Service & Meter Standards
- Commercial Service & Meter Standards
- Summary of Aqua Ohio Service Line Standards
- New Business by County
- Fire Flow Test Form
Ohio Leak Adjustment FormDownload the Ohio Leak Adjustment Form
Aqua Ohio History
Aqua Ohio’s history dates back to 1853 when the Massillon Water Supply Company was formed. The company was incorporated on May 27, 1926, as the Massillon Water Service Company. The name Ohio Water Service Company was adopted on February 6, 1928.
Between 1926 and 1930, Ohio Water Service Company acquired the operating properties of Massillon Water Supply Company, Ohio Water Service Corporation (Circleville and Washington Court House), the Marysville Water Company, the Mahoning Valley Water Company, and the Trumbull and Mahoning Water Company.
The period between the 1930s and the 1970s marked an era of development for Ohio Water Service Company. In 1973, the company merged with Consumers Water Company of Portland, Maine making Ohio Water Service Company a wholly owned subsidiary of Consumers Water Company. Ohio Water Service became known as Consumers Ohio Water Company in 1993. In March 1999, Consumers Water Company merged with Philadelphia Suburban Corporation (PSC) making COWC a subsidiary of one of the largest investor-owned water utilities in the nation. PSC was renamed Aqua America, Inc., in 2004 and COWC became Aqua Ohio, Inc.
On May 1, 2012, Aqua America, Inc. completed the purchase of all of American Water Works Company, Inc.’s regulated operations in Ohio, yielding Aqua America eight additional water systems and three wastewater system in Ohio. The newly purchased operations serve approximately 50,730 water and approximately 6,550 wastewater connections in parts of nine counties primarily in central and northeast Ohio.