Special Alerts

Jan 07, 2022 : Low Income Household Water Assistance Program (LIHWAP)
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Special Alert

Low Income Household Water Assistance Program (LIHWAP)

Jan 07, 2022

The Low Income Household Water Assistance Program (LIHWAP) is a NEW emergency water assistance program that was created by the federal government to help families that are experiencing hardship with their water bills.

LIHWAP will assist Ohio families who are behind on their wastewater and drinking water bills to ensure their service remains active and can also be used to restore service that was previously disconnected. 

LIHWAP is a grant paid directly to Aqua for the customer's account. Learn more by viewing our handout.

  • People Served
  • Water Connections
  • Wastewater Connections
  • Water Treatment Facilities
  • Wastewater Treatment Facilities
  • Wells
  • Miles of Main
  • Public Water Systems (PWSIDs)
  • Employees

Aqua Ohio Service Territory

Aqua Ohio, an Essential Utilities Company, serves approximately 500,000 residents in 19 counties across the state of Ohio. Customers can pay their Aqua water bill online through WaterSmart e-billing or any number of convenient ways to pay.

Aqua Ohio wants our customers to be informed. Here's what you should know about lead and drinking water: Lead Fact Sheet

Learn more about the new Low Income Water Assistance Program (LIHWAP) by viewing our handout.

Cross-Connection Control Program
Aqua Ohio operates a Cross-Connection Control Program (CCCP). The objective of the program is to protect the quality of the water throughout our water distribution system by identifying and preventing potential contamination through cross-connections to the public water system. The effectiveness of our program depends, in part, on our customers. Water consumers may connect devices to their water pipes, which could, under certain conditions, send contaminants into the public water distribution system. More information on common cross-connection problems and how you can help in protecting the quality of your community’s water supply, can be found here.

Recent news articles have created interest in chromium, a naturally occurring metal found in the Earth's crust and in untreated water. It's important to note that all of Aqua's water is within the EPA's limits for this contaminant. Click here for facts about chromium and its impact on drinking water.

For any questions or concerns relating to customer service, please call 877.987.2782.

Aqua Ohio provides services in the following counties: Franklin, Lawrence, Preble, Ashtabula, Lake, Geauga, Summit, Williams, Marion, Richland, Morrow, Portage, Pike, Seneca, Stark, Carroll, Mahoning, Trumbull and Columbiana.

View a full list of Aqua Ohio’s service territories

Water Sources: Surface water (Evans, Pine, Hamilton, and McKelvey Lakes, as well as Lake Erie); rivers and streams; and groundwater.

Aqua Ohio Leadership Team

Robert L. Davis
President and Chief Operating Officer

Pete Kusky, P.E.
Director of Operations

Bradley Shaw
Controller III

Joseph Flahiff
Ashtabula Division

David Dunn

Franklin Division

William Bowers
Lake Division

Scott Ballenger
Marion & Tiffin Divisions

Keith Nutter, P.E.
Stark Division

Jennifer Johnson
Struthers Division

Aqua Ohio Business Development

Anthony C. Mancari
Business Development Director

Regulatory Agencies




Medical Certificate Form

A Medical Certificate is written confirmation from a customer’s physician or nurse practitioner that the customer, or someone else living at the property, has a medical condition that would be aggravated if Aqua shut off the water (usually for non-payment). Once received by Aqua, a valid medical certificate gives the customer 30 days to pay the bill or to make payment arrangements.

Send your medical certificate...

By mail:
Attention: Collections Department
762 W. Lancaster Avenue
Bryn Mawr, PA 19010

By fax: 866.780.8301  

Download Aqua Ohio's Medical Certificate Form here

New Service Specifications and Information

Ohio Leak Adjustment FormDownload the Ohio Leak Adjustment Form

Aqua Ohio History

Aqua Ohio’s history dates back to 1853 when the Massillon Water Supply Company was formed. The company was incorporated on May 27, 1926, as the Massillon Water Service Company. The name Ohio Water Service Company was adopted on February 6, 1928.

Between 1926 and 1930, Ohio Water Service Company acquired the operating properties of Massillon Water Supply Company, Ohio Water Service Corporation (Circleville and Washington Court House), the Marysville Water Company, the Mahoning Valley Water Company, and the Trumbull and Mahoning Water Company. 

The period between the 1930s and the 1970s marked an era of development for Ohio Water Service Company. In 1973, the company merged with Consumers Water Company of Portland, Maine making Ohio Water Service Company a wholly owned subsidiary of Consumers Water Company. Ohio Water Service became known as Consumers Ohio Water Company in 1993. In March 1999, Consumers Water Company merged with Philadelphia Suburban Corporation (PSC) making COWC a subsidiary of one of the largest investor-owned water utilities in the nation. PSC was renamed Aqua America, Inc., in 2004 and COWC became Aqua Ohio, Inc.

On May 1, 2012, Aqua America, Inc. completed the purchase of all of American Water Works Company, Inc.’s regulated operations in Ohio, yielding Aqua America eight additional water systems and three wastewater system in Ohio. The newly purchased operations serve approximately 50,730 water and approximately 6,550 wastewater connections in parts of nine counties primarily in central and northeast Ohio.