Mar 22, 2022 : Low Income Household Water Assistance Program (LIHWAP)
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Low Income Household Water Assistance Program (LIHWAP)
Mar 22, 2022
The Low Income Household Water Assistance Program (LIHWAP) is a NEW emergency water assistance program that was created by the federal government to help families that are experiencing hardship with their water bills.
LIHWAP will assist New Jersey families who are behind on their wastewater and drinking water bills to ensure their service remains active and can also be used to restore service that was previously disconnected.
LIHWAP is a grant paid directly to Aqua for the customer's account. Learn more by viewing our handout.
Dec 30, 2021 : Protections for New Jersey customers
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Protections for New Jersey customers
Dec 30, 2021
Aqua New Jersey wants to inform you of additional utility consumer protections signed by Governor Murphy in response to the COVID-19 pandemic. The Legislation grants the following protections to utility customers in New Jersey.
- Protection from shutoff for non-payment is continued for water and sewer customers designated through March 15, 2022.
- Deferred payment agreements, including a minimum of 12-months with no down payment required, will be available for balances accrued through March 15, 2022.
Jan 29, 2021 : Fraud alert for Aqua New Jersey customers
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Fraud alert for Aqua New Jersey customers
Jan 29, 2021
Fraud alert for Aqua New Jersey customers: We’ve been notified that individuals have received FedEx packages with the address of the Aqua New Jersey southern division office, based in Blackwood, N.J., attached. Please know that this is not legitimate and is not being sent by Aqua New Jersey. Thank you.
- People Served
- Water Connections
- Wastewater Connections
- Water Treatment Facilities
- Wastewater Treatment Facilities
- Miles of Main
- Public Water Systems (PWSIDs)
Aqua New Jersey Service Territory
Aqua New Jersey, an Essential Utilities Company, currently employs more than 50 people in New Jersey, serving 29 municipalities and approximately 184,500 customers. Customers can pay their Aqua water bill online through WaterSmart e-billing or any number of convenient ways to pay.
Learn more about lead and drinking water: Lead Fact Sheet
Recent news articles have created interest in chromium, a naturally occurring metal found in the Earth's crust and in untreated water. It's important to note that all of Aqua's water is within the EPA's limits for this contaminant. Click here for facts about chromium and its impact on drinking water.
Learn more about New Jersey's new Low Income Household Water Assistance Program (LIHWAP) by viewing our handout.
For any questions or concerns relating to customer service, please call 877.987.2782
New Jersey Documents
New Jersey Tariffs
Morris County: Washington Township
Warren County: Town of Phillipsburg and Pohatcong, Lopatcong, Greenwich, Harmony, Mansfield and Holland townships and Alpha Borough
Hunterdon County: Lebanon Township, and Califon and Bloomsbury boroughs
Sussex County: Fredon, Vernon, Hardyston, Stockholm and Green townships
Burlington County: Town of Crosswicks in Chesterfield Township, North Hanover Township and Wrightstown Borough
Mercer County: Hamilton Square, Mercerville and Yardville areas of Hamilton Township, the Robbinsville and Windsor areas of Robbinsville Township and Lawrence Township
Monmouth County: Upper Freehold and Howell townships
Atlantic County: Egg Harbor Township
Camden County: Blackwood, Laurel Springs, Sicklerville and Clementon areas of Gloucester Township
Gloucester County: Woolwich Township
Ocean County: Berkeley Township
Water Source: Groundwater
Northern Division — 43 wells in the Precambrian aquifer, Gneiss, Stratified Drift, Kittatinny, Igneous Rock and Allentown aquifers.
Central Division — 20 wells in the Potomac-Raritan-Magothy, Stockton and Unconfined Vincentown aquifers.
Southern Division — 22 wells (this includes 1 sealed and 1 not in use) in the Potomac-Raritan-Magothy, Mt. Laurel and Kirkwood-Cohansey aquifers.
Eastern Division — 3 wells in the Kirkwood-Cohansey aquifer.
Aqua New Jersey Leadership Team
Central Division Supervisor
Southern Division Supervisor
Northern Division Supervisor
New Jersey Customer Bill of Rights
The New Jersey Board of Public Utilities (Board or BPU) has recently updated Utility Customer Bill of Rights. The Customer Bill of Rights provides New Jersey utility customers with several important protections.
Recent Regulatory Filings
- ANJ Wastewater Rate Increase Request, Filed January 21, 2020
- 2019 Maxim PSTAC Filing
- 2019 Walkill PSTAC filing
- 2019 Maxim PSTAC – Notice of Public Hearing
- 2019 Wallkill PSTAC – Notice of Public Hearing
- New Jersey Board of Public Utilities
- New Jersey Department of Environmental Protection
- New Jersey Division of the Rate Counsel
Service Line Materials Inventory
- Bear Brook - NJ1907002
- Blackwood Harbor - NJ0415002
- Brainards - NJ 2110001
- Bunnvale - NJ1019001
- Byram - NJ1904009
- Califon - NJ1004001
- California Village - NJ0326001
- Cliffside - NJ1438001
- Eastern - NJ1505002
- Fox Hill - NJ1015004
- Hamilton - NJ1103001
- Hanover Mobile Village - NJ0326004
- Harkers Hollow - NJ 2110003
- Lawrence - NJ1107002
- Phillipsburg - NJ2119001
- Riegelsville - NJ2120001
- Riegel Ridge - NJ 1015003
- Seaview Harbor - NJ0108005
- Spartan Mobile Village - NJ0326008
- Summit Lake - NJ 1911004
- Tranquility Springs - NJ1908001
- Vernon - NJ1922008
- Warren Glen - NJ2120002
- Wallkill - NJ1911001
- Woolwich - NJ0824001
New Jersey Leak Adjustment Form
Aqua New Jersey History
Aqua New Jersey was created through the merger of several individual water companies previously owned by the former Consumers Water Company of Portland, Maine in the early 1960s. In 1969, Consumers merged The Peoples Water Company of Phillipsburg, the Hamilton Square Water Company and the Blackwood Water Company to create the Garden State Water Company. In 1995, after having acquired several other local water companies, Garden State changed its name to Consumers New Jersey Water Company (CNJ).
In 1999, the Woolwich Water Company and Woolwich Sewer Company were purchased and merged into the company. In March 1999, CNJ’s parent company, Consumers Water Company, merged with Philadelphia Suburban Corporation (PSC). In January 2004, PSC changed its name to Aqua America, Inc. and changed the name of CNJ to Aqua. Several small system acquisitions were made during this time, expanding Aqua’s expertise into Sussex and Monmouth counties.
In November 2005, Aqua acquired the assets of the Berkeley Water Company, the company’s first venture into Ocean County.
In July 2009, Aqua acquired the Lawrenceville Water Company in Lawrence Township, expanding the company’s existing footprint in Mercer County. Later that year, in November, Aqua acquired the assets of the Harkers Hollow Heights Water Association, a small community water system serving a portion of Harmony Township and Lopatcong Township in Warren County.
In March 2010, Aqua acquired the assets of the Bloomsbury Borough Water Utility in Hunterdon County, which is the first municipal acquisition in New Jersey in the company’s history. In November 2010, Aqua acquired the assets of Vernon Water Company in Vernon Township. In December 2010, Aqua acquired the Wallkill Water & Sewer Company in Hardyston Township.
Aqua New Jersey’s corporate offices are located in Hamilton Township, Mercer County, New Jersey.