Special Alerts

Mar 22, 2022 : Low Income Household Water Assistance Program (LIHWAP)
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Special Alert

Low Income Household Water Assistance Program (LIHWAP)

Mar 22, 2022

The Low Income Household Water Assistance Program (LIHWAP) is a NEW emergency water assistance program that was created by the federal government to help families that are experiencing hardship with their water bills.

LIHWAP will assist New Jersey families who are behind on their wastewater and drinking water bills to ensure their service remains active and can also be used to restore service that was previously disconnected. 

LIHWAP is a grant paid directly to Aqua for the customer's account. Learn more by viewing our handout.

Dec 30, 2021 : Protections for New Jersey customers
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Special Alert

Protections for New Jersey customers

Dec 30, 2021

Aqua New Jersey wants to inform you of additional utility consumer protections signed by Governor Murphy in response to the COVID-19 pandemic. The Legislation grants the following protections to utility customers in New Jersey.

    • Protection from shutoff for non-payment is continued for water and sewer customers designated through March 15, 2022.
    • Deferred payment agreements, including a minimum of 12-months with no down payment required, will be available for balances accrued through March 15, 2022.




Jan 29, 2021 : Fraud alert for Aqua New Jersey customers
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Special Alert

Fraud alert for Aqua New Jersey customers

Jan 29, 2021
Fraud alert for Aqua New Jersey customers: We’ve been notified that individuals have received FedEx packages with the address of the Aqua New Jersey southern division office, based in Blackwood, N.J., attached. Please know that this is not legitimate and is not being sent by Aqua New Jersey.  Thank you.

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  • Wells
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  • Public Water Systems (PWSIDs)
  • Employees

Aqua New Jersey Service Territory

Aqua New Jersey, an Essential Utilities Company, currently employs more than 50 people in New Jersey, serving 29 municipalities and approximately 184,500 customers. Customers can pay their Aqua water bill online through WaterSmart e-billing or any number of convenient ways to pay.

Recent news articles have created interest in chromium, a naturally occurring metal found in the Earth's crust and in untreated water. It's important to note that all of Aqua's water is within the EPA's limits for this contaminant.Click here for facts about chromium and its impact on drinking water.

Learn more about New Jersey's new Low Income Household Water Assistance Program (LIHWAP) by viewing ourhandout.

For any questions or concerns relating to customer service, please call 877.987.2782

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Learn more about Aqua Aid, an assistance program that lets customers help customers.

New Jersey Documents

New Jersey Tariffs

Northern Division

Morris County: Washington Township 

Warren County:
Town of Phillipsburg and Pohatcong, Lopatcong, Greenwich, Harmony, Mansfield and Holland townships and Alpha Borough

Hunterdon County: Lebanon Township, and Califon and Bloomsbury boroughs

Sussex County: Fredon, Vernon, Hardyston, Stockholm and Green townships

Central Division

Burlington County: Town of Crosswicks in Chesterfield Township, North Hanover Township and Wrightstown Borough

Mercer County: Hamilton Square, Mercerville and Yardville areas of Hamilton Township, the Robbinsville and Windsor areas of Robbinsville Township and Lawrence Township

Monmouth County: Upper Freehold and Howell townships

Southern Division

Atlantic County: Egg Harbor Township

Camden County:
Blackwood, Laurel Springs, Sicklerville and Clementon areas of Gloucester Township

Gloucester County: Woolwich Township

Eastern Division

Ocean County: Berkeley Township

Water Source: Groundwater

Northern Division — 43 wells in the Precambrian aquifer, Gneiss, Stratified Drift, Kittatinny, Igneous Rock and Allentown aquifers.

Central Division — 20 wells in the Potomac-Raritan-Magothy, Stockton and Unconfined Vincentown aquifers.

Southern Division — 22 wells (this includes 1 sealed and 1 not in use) in the Potomac-Raritan-Magothy, Mt. Laurel and Kirkwood-Cohansey aquifers.

Eastern Division — 3 wells in the Kirkwood-Cohansey aquifer.

Aqua New Jersey Leadership Team

Lawrence Carson

Adam Burger
Operations Director

Larry Markel
Central Division Supervisor

Michael Stephens
Southern Division Supervisor

Raymond Cianfrani
Northern Division Supervisor

Aqua New Jersey Business DevelopmentWater and Wastewater

Lawrence Carson, LRCarson@AquaAmerica.com609.587.4080 ext. 56229


New Jersey Customer Bill of Rights

The New Jersey Board of Public Utilities (Board or BPU) has recently updated Utility Customer Bill of Rights. The Customer Bill of Rights provides New Jersey utility customers with several important protections.

Recent Regulatory Filings

Regulatory Agencies

Aqua New Jersey Service Line Replacement Program: Program Information

Flushing Instructions: Due to service-line replacement work, please flush all of your faucets prior to use, using these steps.

Learn more about lead and drinking water: Lead Fact Sheet

Service Line Materials Inventory

Aqua New Jersey makes every effort to update this information on a regular basis. However, because Aqua New Jersey has not verified all historical records for completeness or accuracy, and information is continually changing, Aqua New Jersey makes no expressed or implied warranty concerning the accuracy of this information, nor as to the reliability for direct, indirect, consequential, incidental special or other damages of any kind, as a result of errors, omissions, or possible discrepancies with regard to this information. Persons who use information contained below to commit a criminal act may be subject to criminal prosecution.

Pursuant to the law signed in July 2021 (P.L.2021, CH 183), lead service line inventories are posted below:

New Jersey Leak Adjustment Form

Download the New Jersey Leak Adjustment Form

Aqua New Jersey History

Aqua New Jersey was created through the merger of several individual water companies previously owned by the former Consumers Water Company of Portland, Maine in the early 1960s. In 1969, Consumers merged The Peoples Water Company of Phillipsburg, the Hamilton Square Water Company and the Blackwood Water Company to create the Garden State Water Company. In 1995, after having acquired several other local water companies, Garden State changed its name to Consumers New Jersey Water Company (CNJ). 

In 1999, the Woolwich Water Company and Woolwich Sewer Company were purchased and merged into the company. In March 1999, CNJ’s parent company, Consumers Water Company, merged with Philadelphia Suburban Corporation (PSC). In January 2004, PSC changed its name to Aqua America, Inc. and changed the name of CNJ to Aqua. Several small system acquisitions were made during this time, expanding Aqua’s expertise into Sussex and Monmouth counties. 

In November 2005, Aqua acquired the assets of the Berkeley Water Company, the company’s first venture into Ocean County.

In July 2009, Aqua acquired the Lawrenceville Water Company in Lawrence Township, expanding the company’s existing footprint in Mercer County. Later that year, in November, Aqua acquired the assets of the Harkers Hollow Heights Water Association, a small community water system serving a portion of Harmony Township and Lopatcong Township in Warren County.

In March 2010, Aqua acquired the assets of the Bloomsbury Borough Water Utility in Hunterdon County, which is the first municipal acquisition in New Jersey in the company’s history. In November 2010, Aqua acquired the assets of Vernon Water Company in Vernon Township. In December 2010, Aqua acquired the Wallkill Water & Sewer Company in Hardyston Township.

Aqua New Jersey’s corporate offices are located in Hamilton Township, Mercer County, New Jersey.