Special Alerts

Apr 27, 2021 : Aqua Illinois is undertaking a water meter replacement program and may need your assistance.
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Special Alert

Aqua Illinois is undertaking a water meter replacement program and may need your assistance.

Apr 27, 2021

Aqua Illinois customers: Aqua is undertaking a water meter replacement program in your area. We know that water is a precious resource, and we take seriously our responsibility to protect and provide it for our customers. In order to do so, a critical piece of this effort is water meter maintenance.

Aqua customers who are in need of a water meter replacement will receive a letter from Aqua asking you to please call our contractor, United Meters Inc. at 1.877.533.8964 to schedule an appointment to have the meter at your property replaced. The replacement will take less than an hour. Appointments are available Monday-Friday, 8 a.m. to 5 p.m. and the office is open Monday-Friday, 8 a.m. to 5 p.m. and Saturdays, 8 a.m. to noon.

Additional information on the appointment can be found below and will also be included in the letter sent to customers who are in need of a water meter replacement.

Because United Meters Inc. must enter your property to replace the water meter, an adult (over the age of 18) must be present. For safety reasons, please ensure that all pets are in a secure location and away from our representative and the work area, and please clear the area around the meter to provide adequate room to work.

During the appointment, there will be a 15-minute period during which your water supply will be turned off to remove the old meter and install the new one. Once the water service is restored, we recommend you run water from an outside spigot for a few minutes to flush the lines. This will minimize the amount of sediment that might have been moved inside your internal plumbing.

We appreciate your prompt call to arrange your meter replacement. If there are COVID concerns within your home, please let us know; we will add you to our COVID list and reach out at a later date within 2021 to schedule your appointment.


Apr 12, 2021 : Covid-19 Relief – Limited-Time Assistance Available; Ayuda Para La Covid-19 – Asistencia Por Tiempo Limitado Disponible
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Special Alert

Covid-19 Relief – Limited-Time Assistance Available; Ayuda Para La Covid-19 – Asistencia Por Tiempo Limitado Disponible

Apr 12, 2021
Please visit the COVID-19 Relief page for more info on Covid-19 Relief – Limited-Time Assistance Available; Ayuda Para La Covid-19 – Asistencia Por Tiempo Limitado Disponible.

Jun 18, 2019 : Update for Aqua customers in University Park, Green Garden and Monee Township
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Special Alert

Update for Aqua customers in University Park, Green Garden and Monee Township

Jun 18, 2019

For up to date information, including a list of areas no longer under the do not consume advisory, please visit https://www.waterfactsil.com/.

Thank you!

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Aqua Illinois Service Territory

Aqua Illinois, an Essential Utilities Company, has been providing water to its Illinois service area since 1886. Illinois customers can pay their Aqua water bill online through WaterSmart e-billing or any number of convenient ways to pay.

COVID-19 ReliefUrgent Notice for Disconnected Customers

Nueva Ayuda Para Usuarios Desconectados Ante La Covid-19 

Temporary collections policies

Ayuda Ante La Covid-19 Relieve: Políticas De Cobranza Temporales

Learn more about the infrastructure improvements in your community

View the Illinois Commerce Commission Emergency Order Aqua Tariff.

5381_Aqua _Aid _R1

Learn more about Aqua Aid, an assistance program that lets customers help customers.

Learn more about lead and drinking water by reading our Lead Fact Sheet and watching our Lead Prevention Video.

Recent news articles have created interest in chromium, a naturally occurring metal found in the Earth's crust and in untreated water. It's important to note that all of Aqua's water is within the EPA's limits for this contaminant. Click here for facts about chromium and its impact on drinking water.

For any questions or concerns relating to customer service in Illinois, please call our phone number 877.987.2782

New customer? Click here to see our Welcome Kit for any information you need!

Service Territories
Aqua Illinois serves 69 communities 13 counties:

  • Boone County: Portions of the City of Poplar Grove, Caledonia and Poplar Grove Townships
  • Champaign County: Village of Philo
  • Cook County: Portions of the Villages of Glenview, Niles, Norridge and the City of Park Ridge; including portions of Maine, Niles, Norwood Park and Rich Townships
  • Dekalb County: Portions of Genoa and Kingston Township
  • Kane County: Portions of Aurora and St. Charles Townships
  • Kankakee County: City of Kankakee, Villages of Aroma Park, Bradley, Bourbonnais, Manteno, Grant Park, Limestone and Sun River Terrace and portions of Kankakee, Aroma Park, Manteno, Rockville, St. Anne, Sumner, Yellowhead, Ganeer, Bourbonnais and Limestone Townships
  • Knox County: Portions of Copley and Persifer Township
  • Lake County: Portions of the Villages of Hawthorne Woods, Kildeer and Long Grove and portions of Cuba, Ela and Freemont Townships
  • McHenry County: Portions of the City of McHenry and Algonquin and Nunda Townships
  • Ogle County: Portions of Flag and Marion Townships
  • Vermilion County: City of Danville, Villages of Tilton, Indianola, Catlin, Westville, Belgium, and potions of Bismarck, Blout, Carroll, Catlin, Danville, Newell and Oakwood Townships
  • Will County: Village of University Park and Peotone; portions of the Villages of Monee and Crete; portions of Crete, Joliet, Green Garden and Monee Townships
  • Winnebago County: Portions of Rockford Township

Water Sources: Surface water from the Kankakee River, Lake Vermilion, Vermilion River and groundwater from 28 wells.

Aqua Illinois Leadership Team

Craig Blanchette

Robert Ervin
Operations Director

Melissa Kahoun
Environmental Compliance Manager

Andrew Price
East Central Region Area Manager

Angela Serafini
Central Area Manager

Beth Penesis
Northern Area Manager

Bobby Estep

Aqua Illinois Business DevelopmentWater and Wastewater
Jim Bilotta, JPBilotta@AquaAmerica.com, 815.614.2042


Regulatory Agencies
Illinois Commerce Commission
Illinois Environmental Protection Agency

Illinois Leak Adjustment FormDownload the Illinois Leak Adjustment Form

Illinois Residential Water, Sewer Service Application Form 

Download the Illinois Water and Sewer Service Application Form

Click here to learn about the Illinois Commerce Commission's Part 280

Aqua Illinois History

Aqua Illinois, Inc. dates to 1886 when the formation of a public water supply corporation was authorized by the Common Council of the City of Kankakee. The predecessor to the present corporation, Kankakee Water Company, was formed in 1910. The Danville Water Company was formed in 1883 to serve the City of Danville and became Inter-State Water Company in 1913 until it was sold in 1986 to Consumers Water Company. In its early years, Kankakee Water Company constructed one of the first water filtration plants in the Midwest. Throughout the years since the company was founded, a number of acquisitions were made, expanding the company from the City of Kankakee to other communities in central and northern Illinois. As of 2019, Aqua serves customers in 69 communities in central and northern Illinois.

In 1988, the name of company was changed to Consumers Illinois Water Company. In 1999, a merger between Philadelphia Suburban Corporation (PSC) and Consumers Water Company (CWC) was approved by the Illinois Commerce Commission. Accordingly, CWC became a wholly owned subsidiary of PSC. In 2003, PSC announced plans to change its name to Aqua America, Inc. As a result, Aqua America’s various subsidiaries changed their names, and Consumers Illinois Water Company became Aqua Illinois, Inc. on January 16, 2004. Aqua Illinois is a subsidiary of Aqua America, Inc., (NYSE: WTR) one of the nation’s largest publicly traded water utilities. Aqua America is a Pennsylvania corporation with offices in Bryn Mawr, Pennsylvania.