Special Alerts

Jun 18, 2019 : Update for Aqua customers in University Park, Green Garden and Monee Township
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Special Alert

Update for Aqua customers in University Park, Green Garden and Monee Township

Jun 18, 2019

For up to date information, including a list of areas no longer under the do not consume advisory, please visit https://www.waterfactsil.com/.

Thank you!

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Aqua Illinois Service Territory

Aqua Illinois, a subsidiary of Aqua America, has been providing water to its Illinois service area since 1886. Illinois customers can pay their Aqua water bill online through WaterSmart e-billing or any number of convenient ways to pay.

Learn more about the infrastructure improvements in your community

5381_Aqua _Aid _R1

Learn more about Aqua Aid, an assistance program that lets customers help customers.

Learn more about lead and drinking water here: Lead Fact Sheet

Recent news articles have created interest in chromium, a naturally occurring metal found in the Earth's crust and in untreated water. It's important to note that all of Aqua's water is within the EPA's limits for this contaminant. Click here for facts about chromium and its impact on drinking water.

For any questions or concerns relating to customer service in Illinois, please call our phone number 877.987.2782

New customer? Click here to see our Welcome Kit for any information you need!

Kankakee County: City of Kankakee, Villages of Aroma Park, Bourbonnais, Bradley, Grant Park, Limestone, Manteno and Sun River Terrace as well as portions of Kankakee, Aroma, Bourbonnais, Limestone, Otto, Rockville, St. Anne, Sumner, Yellowhead, Ganeer, and Manteno townships.

Boone County: Candlewick Lake Subdivision

Knox County: Oak Run Subdivision

Champaign County: Village of Philo

Cook County: Portions of Maine Township, including portion of Morton Grove, as well as surrounding unincorporated areas of Des Plaines, Park Ridge, Morton Grove, Niles, and Glenview.  

Vermilion County: City of Danville, Villages of Tilton, Indianola, Catlin, Westville, Belgium, as well as surrounding unincorporated areas.

Will County: Village of University Park; portions of the Village of Monee, portions of Crete, Green Garden and Monee townships; Willowbrook Estates; Ridgefield Subdivision; DixieDells; Balmoral Woods; Calumet Gardens; Northeast Crete Township and other unincorporated areas in the northeastern section of the county

Lake County: Ivanhoe Country Club, Village of Hawthorn Woods, Ravenna Subdivision, Hawthorn Woods Country Club, and Fairhaven Estates Subdivision near the Village of Barrington in Cuba and Ela townships.

DeKalb County: Elwood Greens, Country Creek Subdivisions, Genoa Woods, Highland Hills, Oak Creek Estates, Oak Estates and Oak Ridge Estates Subdivisions near the City of Genoa in Genoa and Kingston townships

Kane County: Portions of Aurora Township

Winnebago County: Sheridan Grove subdivision in Rockford Township

Ogle: Portions of Marion & Flagg Townships

McHenry County: McHenry Shores

Water Sources: Surface water from the Kankakee River, Lake Vermilion, Vermilion River and groundwater from 28 wells.

Aqua Illinois Leadership Team

Craig Blanchette

Robert Ervin
Vermilion Area Manager 

Melissa Kahoun
Kankakee/Will Area Manager

Beth Penesis
Northern Area Manager

Bobby Estep

Aqua Illinois Business DevelopmentWater and Wastewater
Jim Bilotta, JPBilotta@AquaAmerica.com, 815.614.2042

Regulatory Agencies

Illinois Leak Adjustment FormDownload the Illinois Leak Adjustment Form

Illinois Residential Water, Sewer Service Application Form 

Download the Illinois Water and Sewer Service Application Form

Click here to learn about the Illinois Commerce Commission's Part 280

Aqua Illinois History

Aqua Illinois, Inc., dates to 1886 when the formation of a public water supply corporation was authorized by the Common Council of the City of Kankakee. The predecessor to the present corporation, Kankakee Water Company, was formed in 1910. In its early years, Kankakee Water Company constructed one of the first water filtration plants in the Midwest. Throughout the years since the company was founded, a number of acquisitions were made, expanding the company from the City of Kankakee to other communities in central and northern Illinois. The acquisitions added 15 operations in 7 counties. Aqua Illinois serves eight counties in 41 communities across the Prairie State. In 1988, the name of company was changed to Consumers Illinois Water Company. In 1999, a merger between Philadelphia Suburban Corporation (PSC) and Consumers Water Company (CWC) was approved by the Illinois Commerce Commission; accordingly, CWC became a wholly owned subsidiary of PSC. In 2003, PSC announced plans to change its name to Aqua America, Inc. As a result, Aqua America’s various subsidiaries changed their name, and Consumers Illinois Water Company became Aqua Illinois, Inc., on January 16, 2004.