Special Alerts

Dec 27, 2021 : Low Income Household Water Assistance Program (LIHWAP)
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Special Alert

Low Income Household Water Assistance Program (LIHWAP)

Dec 27, 2021

The Low Income Household Water Assistance Program (LIHWAP) is a NEW emergency water assistance program that was created by the federal government to help families that are experiencing hardship with their water bills.

LIHWAP will assist Illinois families who are behind on their wastewater and drinking water bills to ensure their service remains active and can also be used to restore service that was previously disconnected. 

LIHWAP is a grant paid directly to Aqua for the customer's account. Learn more by viewing our handout.

  • People Served
  • Water Connections
  • Wastewater Connections
  • Water Treatment Facilities
  • Wastewater Treatment Facilities
  • Wells
  • Miles of Main
  • Public Water Systems (PWSIDs)
  • Employees

Aqua Illinois Service Territory

Aqua Illinois, an Essential Utilities Company, has been providing water to its Illinois service area since 1886. Illinois customers can pay their Aqua water bill online through WaterSmart e-billing or any number of convenient ways to pay.

Customer Notices about PFAS:

Eastwood Manor Water System

Kankakee Water System

Learn more about the infrastructure improvements in your community

View the Illinois Commerce Commission Emergency Order Aqua Tariff.

Information for Low Income Customers5381_Aqua _Aid _R1

Learn more about Aqua Aid, an assistance program that lets customers help customers.

Learn more about lead and drinking water here: Lead Fact Sheet

Recent news articles have created interest in chromium, a naturally occurring metal found in the Earth's crust and in untreated water. It's important to note that all of Aqua's water is within the EPA's limits for this contaminant. Click here for facts about chromium and its impact on drinking water.

Learn more about the new Low Income Household Water Assistance Program (LIHWAP) by viewing our handout.

For any questions or concerns relating to customer service in Illinois, please call our phone number 877.987.2782

New customer? Click here to see our Welcome Kit for any information you need!

Service Territories
Aqua Illinois serves 69 communities 13 counties:

  • Boone County: Portions of the City of Poplar Grove, Caledonia and Poplar Grove Townships
  • Champaign County: Village of Philo
  • Cook County: Portions of the Villages of Glenview, Niles, Norridge and the City of Park Ridge; including portions of Maine, Niles, Norwood Park and Rich Townships
  • Dekalb County: Portions of Genoa and Kingston Township
  • Kane County: Portions of Aurora and St. Charles Townships
  • Kankakee County: City of Kankakee, Villages of Aroma Park, Bradley, Bourbonnais, Manteno, Grant Park, Limestone and Sun River Terrace and portions of Kankakee, Aroma Park, Manteno, Rockville, St. Anne, Sumner, Yellowhead, Ganeer, Bourbonnais and Limestone Townships
  • Knox County: Portions of Copley and Persifer Township
  • Lake County: Portions of the Villages of Hawthorne Woods, Kildeer and Long Grove and portions of Cuba, Ela and Freemont Townships
  • McHenry County: Portions of the City of McHenry and Algonquin and Nunda Townships
  • Ogle County: Portions of Flag and Marion Townships
  • Vermilion County: City of Danville, Villages of Tilton, Indianola, Catlin, Westville, Belgium, and potions of Bismarck, Blout, Carroll, Catlin, Danville, Newell and Oakwood Townships
  • Will County: Village of University Park and Peotone; portions of the Villages of Monee and Crete; portions of Crete, Joliet, Green Garden and Monee Townships
  • Winnebago County: Portions of Rockford Township

Water Sources: Surface water from the Kankakee River, Lake Vermilion, Vermilion River and groundwater from 28 wells.

Aqua Illinois Leadership Team

David Carter

Andrew Price
Operations Director

Jonathan Keim
East Central Region Area Manager

Angela Serafini
Central Area Manager

Anthony White
Northern Area Manager

Bobby Estep

Aqua Illinois Business DevelopmentWater and Wastewater
Jim Bilotta, JPBilotta@AquaAmerica.com, 815.614.2042


Regulatory Agencies
Illinois Commerce Commission
Illinois Environmental Protection Agency

Illinois Leak Adjustment FormDownload the Illinois Leak Adjustment Form

Illinois Residential Water, Sewer Service Application Form 

Download the Illinois Water and Sewer Service Application Form

Click here to learn about the Illinois Commerce Commission's Part 280

Aqua Illinois History

Aqua Illinois, Inc. dates to 1886 when the formation of a public water supply corporation was authorized by the Common Council of the City of Kankakee. The predecessor to the present corporation, Kankakee Water Company, was formed in 1910. The Danville Water Company was formed in 1883 to serve the City of Danville and became Inter-State Water Company in 1913 until it was sold in 1986 to Consumers Water Company. In its early years, Kankakee Water Company constructed one of the first water filtration plants in the Midwest. Throughout the years since the company was founded, a number of acquisitions were made, expanding the company from the City of Kankakee to other communities in central and northern Illinois. As of 2019, Aqua serves customers in 69 communities in central and northern Illinois.

In 1988, the name of company was changed to Consumers Illinois Water Company. In 1999, a merger between Philadelphia Suburban Corporation (PSC) and Consumers Water Company (CWC) was approved by the Illinois Commerce Commission. Accordingly, CWC became a wholly owned subsidiary of PSC. In 2003, PSC announced plans to change its name to Aqua America, Inc. As a result, Aqua America’s various subsidiaries changed their names, and Consumers Illinois Water Company became Aqua Illinois, Inc. on January 16, 2004. Aqua Illinois is a subsidiary of Aqua America, Inc., (NYSE: WTR) one of the nation’s largest publicly traded water utilities. Aqua America is a Pennsylvania corporation with offices in Bryn Mawr, Pennsylvania.