Receive notifications about water service emergencies quickly
Aqua offers WaterSmart Alerts, an automated customer notification designed for quick, reliable communication about your water quality and service in case of disruption.
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Aqua is launching WaterSmart Alerts, an automated customer notification program designed for quick, reliable communication with you about your water quality and service in case of a disruption.Contact Aqua
You can choose how you’d like us to contact you — by phone, email and/or text message. There are two quick, easy ways to sign up for WaterSmart Alerts:
- Sign up online
- Call 877.987.2782 and speak to one of our customer service representatives
Please note: Your personal information will only be used to contact you about important water quality issues and will not be sold to third parties.
What is WaterSmart Alerts?
WaterSmart Alerts is a system that automatically sends notifications about water quality issues to impacted Aqua customers.
What are the benefits of WaterSmart Alerts?
Once a customer enrolls in WaterSmart Alerts, they will receive notifications regarding water quality issues that affect them.
How does WaterSmart Alerts work?
If there is an important issue impacting the water quality, WaterSmart Alerts will automatically contact affected customers through their preferred method of communication (email, telephone, or text/SMS message) to ensure they get the message quickly.
What do I need to sign up for WaterSmart Alerts?
The sign up process is quick and easy. Aqua customers can sign up on the WaterSmart Alerts web page.
You will need the following information to access the sign up form:
- Your 16 digit Aqua Account Number
- Your Zip Code
- Your Last Name/Company Name as it appears on your bill
Once you access the sign up form, let us know the best method to notify you by entering any or all of the following:
- E-mail Address
- Telephone Number
- Text/SMS Phone Number
Once you provide your contact information, you are automatically signed-up for the program!
You can also call 1-877-987-2782 to contact our customer service department and ask to sign-up for the WaterSmart Alerts program. Please note that it may take up to 24 hours for your contact information to be updated in Aqua's Customer Information System.
How do I keep my WaterSmart Alerts contact information up to date?
Please be sure to update your contact information when it changes. You can update your information on the WaterSmart Alerts web page at anytime!
I have more questions, where can I find answers?
Call 1-877-987-2782 to contact our customer service department and ask about the WaterSmart Alerts program.