COVID-19 Updates

Aqua's COVID-19 Updates
As a utility that provides critical public services, our focus is on ensuring the continued reliability and safety of our water and wastewater systems for our customers, as well as the health and safety of our employees.

First and foremost, our customers should be assured that drinking water provided by Aqua meets or exceeds all state and federal safety requirements. Aqua’s standard business operations include treatment procedures that remove or inactivate viruses, including COVID-19, from our water supplies and sources.

Aqua is actively monitoring the COVID-19 outbreak globally and in the U.S. We are working closely with the Centers for Disease Control and Prevention and local health authorities to continuously monitor the situation and evaluate our operational response plans. At this time, we do not anticipate any disruptions or impact to our services as a result of the outbreak.


Stay informed on COVID-19 updates. Follow Aqua on social media. We're active on LinkedInFacebook and Twitter. Find us at myaquaamerica. Sign up for WaterSmart Alerts. Aqua customers can stay up-to-date on any water service emergencies impacting their area by signing up to receive our WaterSmart Alerts by phone, email and/or text. See the sidebar of this page for sign up details.


Essential’s Utilities Prepared for COVID-19

Aqua is part of the Essential Utilities family of companies, read about the COVID-19 response from Essential here.


Your water is safe to drink and use during this time. Essential Utilities’ Chief Environmental Officer Chris Crockett spoke to the safety of drinking water during the COVID-19 crisis on KYW Newsradio's INDEPTH podcast on March 18. Listen here to learn more about Aqua’s treatment processes and safety protocols and why going out to buy bottled water is much less safe than staying home and using your tap water.


Help avoid clogs and backups: Aqua strongly recommends that you do not flush wipes or paper towels down the toilet. Even wipes marketed as being “flushable” don’t break down and can cause backups in your household plumbing and problems in wastewater collection systems. These items are being used more than ever, and we ask that you please dispose in the trash instead of flushing. In addition, as there is likely an increase in home cooking, please remember to keep sinks and drains clear of fats, oils and grease. Thank you for your help as these actions will ensure our wastewater systems can effectively serve our customers.


A solid handwashing routine is more important now than ever. Aqua created a Handwashing 101 video with steps to follow for the proper technique. Check it out on FacebookTwitter or LinkedIn.


Cyber Alert: Stimulus Package Scams

Criminals are taking advantage of the recently passed COVID-19 relief and stimulus package. They are contacting potential victims via email, text messages, robo-calls, and other platforms with phony messages claiming the recipient needs to click on a link or provide information in order to receive stimulus funds.

Please do not click on any such links or attachments!

The U.S. Secret Service stresses that individuals seeking information about the stimulus/relief program should visit the specific government agency's website for guidance. Individuals should follow the guidelines published on those government websites.


Has your facility been shut down during COVID-19? Make sure the water system is flushed upon reopening. More information below or available in PDF format here.

  • The Aqua family of water and wastewater utilities aims to keep our customers continually informed during the COVID-19 pandemic.
  • As a result of the pandemic, you may have temporarily closed your business, church or school building.
  • It is important for you to know that water held unused in pipes while buildings are closed can become stagnant and produce undesirable tastes or odors when the building is re-opened and water use is returned to normal. 
  • Extended periods of inactivity can also cause lead leaching or legionella growth. It is important to take proper steps to alleviate these potential issues.

What Should Building Owners Do?

  • It is recommended that the building plumbing, including water heaters, be thoroughly flushed before reopening for normal use by flushing all cold water lines first followed by hot water lines. 
  • Thorough flushing includes operating all sink, tub, shower and toilet fixtures. Safety equipment, such as eye washes, safety showers and fire sprinkler systems may also require assessment and necessary maintenance. 
  • Standard plumbing equipment should be flushed as follows:
    • Toilets: Flush several times to ensure fresh water moves through piping
    • Faucets and Showers: Run for approximately 10 minutes total (cold lines first, then hot)
    • Other Appliances/Apparatus: We recommend flushing other appliances thoroughly to bring fresh water into the system. It is advisable to run water until you can smell the chlorine in the water. If you have an appliance such as a refrigerator or ice maker that has a filter, after flushing, you should follow manufacturer’s instructions for replacing water filters.

For Further Information

Building Reopening Information