COVID-19 updates

Mar 25, 2020
All Aqua COVID-19 updates will be posted and maintained here. Please visit this page often as additonal information will continue to be added.

Has Your Facility Been Shut Down During COVID-19? Make sure the water system is flushed upon reopening.

Apr 30, 2020

More information below or available in PDF format here.

• The Aqua family of water and wastewater utilities aims to keep our customers continually informed during the COVID-19 pandemic.
• As a result of the pandemic, you may have temporarily closed your business, church or school building.
• It is important for you to know that water held unused in pipes while buildings are closed can become stagnant and produce undesirable tastes or odors when the building is re-opened and water use is returned to normal. 
• Extended periods of inactivity can also cause lead leaching or legionella growth. It is important to take proper steps to alleviate these potential issues.

What Should Building Owners Do?

• It is recommended that the building plumbing, including water heaters, be thoroughly flushed before reopening for normal use by flushing all cold water lines first followed by hot water lines. 
• Thorough flushing includes operating all sink, tub, shower and toilet fixtures. Safety equipment, such as eye washes, safety showers and fire sprinkler systems may also require assessment and necessary maintenance. 
• Standard plumbing equipment should be flushed as follows:
  • Toilets: Flush several times to ensure fresh water moves through piping
  • Faucets and Showers: Run for approximately 10 minutes total (cold lines first, then hot)
  • Other Appliances/Apparatus: We recommend flushing other appliances thoroughly to bring fresh water into the system. It is advisable to run water until you can smell the chlorine in the water. If you have an appliance such as a refrigerator or ice maker that has a filter, after flushing, you should follow manufacturer’s instructions for replacing water filters.

For Further Information

• For detailed information on reactivating plumbing systems after dormant conditions, please visit the Center for Disease Control (CDC) website: https://www.cdc.gov/coronavirus/2019-ncov/php/building-water-system.html.
• Customers can also contact the US Environmental Protection Agency’s Safe Drinking Water Hotline at 1-800-426-4791 or visit the following sites for more information:
• https://www.epa.gov/sites/produc­tion/files/2018-09/documents/flush­ing_best_practices_fact­sheet_508.pdf
• https://www.awwa.org/Resources-Tools/Resource-Topics/Coronavirus#10681543-shutoffs-and-return-to-service-guidance

Potential delays of Aqua bills

Jan 14, 2021

This is an important message for Aqua customers:

Due to US Postal Service processing delays, your current Aqua bill may be delayed and delivered after its due date. You will not be charged a late fee if your bill is delayed.

To avoid bill delays from the US Postal Service in the future, please consider enrolling in Aqua's Online e-Billing. This provides on-time bill delivery direct to your email.

You can view your bill statement, make one-time payments, enroll in e-Billing, and view other ways to pay your bill by reviewing the "More Ways to Pay" WaterSmart webpage found here.

Thank you.