• Sep 20, 2018 Aqua North Carolina customers affected by Hurricane Florence

    Special Alert

    Aqua North Carolina customers affected by Hurricane Florence

    Sep 20, 2018

    Important Notification from Aqua North Carolina: Hurricane Florence

    Aqua will post service outage, boil notices (system pressure advisories) and restoration information to the North Carolina page of our website by 6 p.m. daily. 

    It is likely that if you lose power to your home, that the treatment facilities that provide your water may also lose power. Aqua North Carolina and our electrical providers will be working diligently throughout and after the storm to restore this essential service to you, when it is safe for them to do so; however, we do want you to be prepared. Below is important information.

    • Aqua has prepared to have our team members and resources in place to do system assessments and begin restoring service once it is safe to do so.
    • It is important for customers who experience outages to call Customer Service at 877.987.2782 to ensure we properly collect this information. We apologize in advance if there are delays in getting through.
    • If water system pressure drops too low, out of an abundance of caution, Aqua will issue a System Pressure Advisory recommending that you boil your water for 1-2 minutes. We ask that you conserve water as much as possible so that we can maintain system pressure and restore services more quickly. Communication may be limited during this storm. If your system loses pressure, please consider this as notification that we are advising you to boil your water or use bottled water for consumption.
    • After the electricity is restored, Aqua will restore system pressure as quickly as possible. However, for your safety, the system pressure advisory will remain in effect until notified otherwise through a System Pressure Lift.  This could take up to 72 hours or more due to the storm’s impact and system specific variables. We will provide notification once the system pressure advisory is lifted.

    Aqua advises our customers to take the following precautions:

    1. Prior to the storm, fill your bath tubs with water. If you do need to use this water for consumptive purposes during the storm please boil for 1-2 minutes as a safety precaution.
    2. Stock up on bottled water as soon as possible. The Federal Emergency Management Agency recommends one gallon per person per day for at least three days, as well as three days worth of water needed for pets.
    3. If you have an in-home treatment device, such as a water softener or filter, please take these offline in the event of a system pressure advisory. These devices can be impacted by bacteria and they should be sanitized in accordance with the manufacture’s recommendations after the advisory is lifted.

    Aqua is committed to the safety of your drinking water and has experienced professionals ready to respond to this storm. We will work safely and quickly to restore services to you in the event of a service interruption.

    For more information to ensure you and your loved ones are prepared, visit ready.gov/hurricanes

Aqua America Water Utility Services

With more than 130 years in operation, Aqua America believes that water is a resource worth protecting, and we take our responsibility to protect and provide water services for the communities we serve seriously. We know that water is Earth's most essential resource and are committed to sustainable, transparent business practices.

Aqua America currently provides wastewater and water utility services to approximately 3 million people in eight states within the United States. As we continue to grow the company and its operations, Aqua strives to deliver excellent customer service and give back to the communities we serve.

For more information or customer inquiries, please contact our customer service center at 877.987.2782. Aqua also offers several convenient ways to access your water bill payment. Visit our Ways to Pay page to get started paying for water utility services online, by phone, in person or through other helpful options.