• Mar 25, 2020 COVID-19 updates

    Special Alert

    COVID-19 updates

    Mar 25, 2020
    All Aqua COVID-19 updates will be posted and maintained here. Please visit this page often as additonal information will continue to be added.

  • Apr 30, 2020 Has Your Facility Been Shut Down During COVID-19? Make sure the water system is flushed upon reopening.

    Special Alert

    Has Your Facility Been Shut Down During COVID-19? Make sure the water system is flushed upon reopening.

    Apr 30, 2020

    More information below or available in PDF format here.

    Building Reopening Information

    • The Aqua family of water and wastewater utilities aims to keep our customers continually informed during the COVID-19 pandemic.
    • As a result of the pandemic, you may have temporarily closed your business, church or school building.
    • It is important for you to know that water held unused in pipes while buildings are closed can become stagnant and produce undesirable tastes or odors when the building is re-opened and water use is returned to normal. 
    • Extended periods of inactivity can also cause lead leaching or legionella growth. It is important to take proper steps to alleviate these potential issues.

    What Should Building Owners Do?

    • It is recommended that the building plumbing, including water heaters, be thoroughly flushed before reopening for normal use by flushing all cold water lines first followed by hot water lines. 
    • Thorough flushing includes operating all sink, tub, shower and toilet fixtures. Safety equipment, such as eye washes, safety showers and fire sprinkler systems may also require assessment and necessary maintenance. 
    • Standard plumbing equipment should be flushed as follows:
      • Toilets: Flush several times to ensure fresh water moves through piping
      • Faucets and Showers: Run for approximately 10 minutes total (cold lines first, then hot)
      • Other Appliances/Apparatus: We recommend flushing other appliances thoroughly to bring fresh water into the system. It is advisable to run water until you can smell the chlorine in the water. If you have an appliance such as a refrigerator or ice maker that has a filter, after flushing, you should follow manufacturer’s instructions for replacing water filters.

    For Further Information

  • Jan 14, 2021 Potential delays of Aqua bills

    Special Alert

    Potential delays of Aqua bills

    Jan 14, 2021

    This is an important message for Aqua customers:

    Due to US Postal Service processing delays, your current Aqua bill may be delayed and delivered after its due date. You will not be charged a late fee if your bill is delayed.

    To avoid bill delays from the US Postal Service in the future, please consider enrolling in Aqua's Online e-Billing. This provides on-time bill delivery direct to your email.

    You can view your bill statement, make one-time payments, enroll in e-Billing, and view other ways to pay your bill by reviewing the "More Ways to Pay" WaterSmart webpage found here.

    Thank you.

Aqua Water Utility Services

With more than 130 years in operation, Aqua, an Essential Utilities company, believes that water is a resource worth protecting, and we take our responsibility to protect and provide water services for the communities we serve seriously. We know that water is Earth's most essential resource and are committed to sustainable, transparent business practices.

Aqua currently provides wastewater and water utility services to more than 3 million people in eight states within the United States. As we continue to grow the company and its operations, Aqua strives to deliver excellent customer service and give back to the communities we serve.

For more information or customer inquiries, please contact our customer service center at 877.987.2782. Aqua also offers several convenient ways to access your water bill payment. Visit our Ways to Pay page to get started paying for water utility services online, by phone, in person or through other helpful options.

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